Job Description
COMPANY DESCRIPTION
Vision Radiology was founded in 2003 by several radiology alumni from The Johns Hopkins University who shared the core values of dedication to diagnostic radiology and a commitment to patient welfare. Our mission from day one has been to set the highest standards of quality, timeliness, and client service in the practice of radiology.
JOB SUMMARY
- Vision’s Radiology Assistants provide administrative support for the Company’s diagnostic radiology clinical staff, clients, and technical support team.
- Please Note: This is a Remote, Night-Shift role, including Weekends and Holiday shifts. This remote position can be performed anywhere within the United States. A high-bandwidth, stable, and reliable internet connection is required.
Part-Time Flex position (10-20 hours per week, plus coverage as needed)
This part-time role is designed for individuals seeking a part-time position with the opportunity to earn additional hours each month. This role will receive 10-20 hours of scheduled shift work, with the possibility of additional hours to pick up coverage shifts or when additional capacity is needed.
- ROLE RESPONSIBILITIES:
- Accept safety and quality of patient care, treatment, and services as a responsibility and priority
- Responsible for answering phone calls from hospitals during peak hours
- Assist with resolving any client questions/concerns that do not require a radiologist
- Notify radiologists or the appropriate Vision staff member (if applicable) with client questions to ensure issues are resolved in a timely manner
- Re-fax and send HL7 (i.e., studies that a client is unable to locate)
- Partner with IT as needed to help troubleshoot any exams that are not coming through
- Minor troubleshooting with our clients
- Reach out to the appropriate contact at the hospital to gather any information that may have been left out of the information sent over to Vision
- Inform the Radiologists of high-priority studies (stroke, AI stat, ROB, ICH), change exam priority, and monitor to ensure they are read as soon as possible
- Inform Radiologist of follow-up study that belongs to them
- Assign and remove prior comparison studies on the list that were sent for comparison
- QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- Ability to work evening/night shifts required
- Minimum 1 year of Medical/Healthcare experience is required
- Previous Technologist, Radiology Assistant, or imaging experience required
- Prior work experience in an administrative or customer service role preferred
- Other skills and knowledge:
- Strong written and verbal communication
- Strong customer focus with excellent customer service
- Strong ability to multitask due to periods of high-volume workload on any given day
- Excellent time management skills
- Ability to act independently and make decisions that achieve optimal results
- Proficient computer skills
- Team-oriented with the ability to work with all levels of management
- Ability to work efficiently in a remote environment
- COMPANY BENEFITS:
- 401(k) Program
- Employee Assistance Program
- Employee Discount Programs
- Variety of additional company perk programs (Health & Wellness, Learning & Development, etc.)
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