Job Description
- *Join careerzynith's dynamic team as a Customer Service Advocate and embark on a rewarding career journey, providing exceptional service to existing customers and engaging in consultative conversations to promote business growth and goal achievement with competitive, industry-leading life insurance and other financial products.**
- *About careerzynith**
careerzynith is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our team of passionate professionals is committed to making a positive impact in the lives of our customers, and we're seeking a talented Customer Service Advocate to join our ranks. As a work-from-home opportunity, this role offers the flexibility and autonomy to work in a comfortable and productive environment, while still being part of a dynamic and supportive team.
- *Responsibilities**
As a Customer Service Advocate at careerzynith, you will be responsible for:
- Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including but not limited to: + Processing payments+ Resolving billing issues+ Policy changes requests+ Completing new insurance applications
- Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products
- Handling customer inquiries in a positive and professional manner, consistent with compliance and regulatory requirements
- Obtaining and maintaining multi-state licenses, including passing state insurance agent licensing within approximately three weeks of hire, obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment, and obtaining licensing in remaining states within approximately 45 to 60 days of employment
- Performing other duties as assigned
- Complying with all policies and standards
- *Qualifications**
To be successful as a Customer Service Advocate at careerzynith, you will need:
- A High School Diploma or GED
- 1-2 years of Customer Service experience
- Demonstrated contact center experience and knowledge considered a plus
- Demonstrated life insurance industry experience and knowledge considered a strong advantage
- Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner
- Proven strong and accurate business English, verbal and written communication skills (grammar and spelling)
- Proven excellent listening skills
- Proven ability to multitask
- Demonstrated strong bilingual competency considered a plus (English and Spanish)
- Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer
- Excellent PC, data entry & word processing software skills
- Ability to obtain a Life and Health Insurance License upon hire
- *Work Setting/Position Demands**
As a Customer Service Advocate at careerzynith, you will work in a remote setting, requiring:
- Ability to remain in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment
- Ability to verbally communicate and exchange accurate information to customers and associates on a regular basis
- Visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents
- Ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style
- Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
- Performs substantial movement of wrists, hands, and fingers for continuous computer work
- Extended hours required during peak workloads or special projects/events
- *Travel Requirements**
None
- *Career Growth Opportunities and Learning Benefits**
As a Customer Service Advocate at careerzynith, you will have the opportunity to:
- Develop your skills and knowledge in customer service, sales, and life insurance
- Work with a dynamic and supportive team to achieve business growth and goal achievement
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Take on new challenges and responsibilities as you grow and develop in your career
- Enjoy a competitive compensation and benefits package, including health insurance, retirement savings, and paid time off
- *Work Environment and Company Culture**
careerzynith is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the lives of our customers. We offer a flexible and autonomous work environment, with the opportunity to work from home and enjoy a healthy work-life balance.
- *Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation and benefits package, including:
- Competitive hourly rate
- Health insurance
- Retirement savings plan
- Paid time off
- Flexible work schedule
- Opportunity to work from home
- Ongoing training and development programs
- Recognition and rewards for outstanding performance
- *How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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