Job Description
- *Join careerzynith, a pioneering online contractor training company, in shaping the future of industry training solutions. As a key member of our dynamic team, you will play a vital role in ensuring exceptional customer experiences and supporting day-to-day operations.**
- *About careerzynith**
careerzynith is a small, growing company that has revolutionized the online contractor training industry with its innovative solutions and adaptability to changing industry needs. Our commitment to fostering a remote, independent work environment while maintaining a tight-knit team culture has enabled us to attract top talent and deliver exceptional results. We are now seeking a motivated and self-starter individual to join our team and contribute to our continued growth and success.
- *Job Description**
As an Experienced Customer Experience & Operations Assistant at careerzynith, you will be responsible for ensuring every aspect of the customer experience is a positive one. This will involve:
- Answering all incoming calls and providing exceptional customer service to callers by answering questions about services/products and offering basic technical support
- Processing orders and collecting customer information over the phone and updating their online accounts
- Responding to email inquiries in a timely manner
- Providing administrative support, including processing reports and light accounts receivable/payable tasks
- Conducting outgoing calls to customers who are missing information from their profiles
- Completing updates to curriculum, including formatting and adding images/audio to slides, reviewing course content for grammatical/spelling errors, and general room for improvement
- Assisting with day-to-day operations and identifying additional tasks or projects as needed
- *Key Responsibilities**
- Answer all incoming calls and provide exceptional customer service
- Process orders and collect customer information over the phone and update online accounts
- Respond to email inquiries in a timely manner
- Provide administrative support, including processing reports and light accounts receivable/payable tasks
- Conduct outgoing calls to customers who are missing information from their profiles
- Complete updates to curriculum, including formatting and adding images/audio to slides
- Review course content for grammatical/spelling errors and general room for improvement
- Assist with day-to-day operations and identify additional tasks or projects as needed
- *Qualifications**
- *Requirements**
- Reliable strong internet connection
- Quiet work environment suitable for talking on the phone with customers
- Functional office setup with working, up-to-date computer (careerzynith may provide a computer if needed)
- careerzynith will provide a phone, which can connect directly to your modem/router
- *Experience/Skills**
- Customer service experience
- Proficiency with Excel/Google Sheets and Word/Google Docs
- Excellent writing skills
- Attention to detail and ability to multitask
- Reliable
- Organized
- Self-starter
- Motivated
- Independent worker
- Excellent phone and people skills, including listening, problem solving, and conflict resolution
- Ability to prioritize projects
- *Additional Information**
- Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions)
- Additional pay for these days: $250 for roughly 6 hours
- Locations may vary, but will primarily be in Taunton, MA
- *Hours**
- Monday through Friday, 8:00a-5:00p
- Work from home in your home office
- *Pay**
- $18/hour
- Quarterly performance bonuses totaling up to $1,000.00
- *Why Join careerzynith?**
- Opportunity to work with a pioneering online contractor training company
- Flexible remote work arrangement with a dynamic team
- Competitive pay and quarterly performance bonuses
- Opportunity to grow and develop your skills in a fast-paced, dynamic environment
- Collaborative and supportive team culture
- Access to ongoing learning and development opportunities
- *How to Apply**
If you are a motivated and self-starter individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website: [careerzynith website URL].
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