Job Description
Role Description
- The Central Study Coordinator – Retention (CSC-R) position combines clinical research and patient education skills into a singular role that delivers a strong customer experience for participants of patient programs, primarily the Future of Medicine program. The CSC-R acts as a virtual partner to individuals participating in the program and who are interested in learning more about clinical research. The CSC-R is accountable for ensuring the participants of the Future of Medicine are properly educated, retained, and considered for study participation. CSC-Rs do this several ways including but not limited to:
- Sharing and explaining lab results
- Conducting virtual consenting appointments
- Pre-screening participants for specific studies
This role is expected to coordinate daily work independently using patient centric practices and a quality-first approach. This is a mid-level individual contributor role with the expectation that the CSC-R has strong working knowledge of and experience in the clinical research industry and excellent interpersonal skills.
- Qualifications
- Able to flex as needed in a fast moving, fast paced environment while maintaining the companies' values and mission
- Technologically proficient
- Demonstrate professionalism in all situations and work effectively with a diverse group of individuals
- Understand when issues require escalation
- Proficient in research terminology and basic medical terminology
- Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C
- Strong organization and time management skills
- High attention to detail
- Effective communication over phone (proper speaking volume, clarity, speech cadence)
- Excellent customer service skills
- Warm, personable approach in communicating with others both verbally and in writing
- Ability to communicate the basics of clinical research related to patient education
- Ability to work effectively in a remote environment within minimal supervision
- Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)
- Requirements
- At least 2 years of relevant clinical research experience
- Experience working on high volume screening studies
- Experience with patient education and retention
- Fluency in Spanish is a bonus
- Benefits
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
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