Job Description
Job Title: Helpdesk Analyst – nd Shift
Job ID: -
Location: Remote
Duration: Months Contract
Shift: PM – :PM EST
Description:
Seeking a Helpdesk Analyst to provide advanced technical support for Epic EHR and clinical applications across state-operated behavioral healthcare facilities. Role involves troubleshooting Epic and non-Epic issues, supporting end-users, and ensuring system reliability.
- Responsibilities:
- Support Epic applications, workflows, access, and integration issues
- Provide remote desktop support (computers, printers, mobile devices)
- Manage incidents via ServiceNow, ensure SLA compliance
- Assist with Epic account provisioning, role/security requests
- Collaborate with informatics, analysts, and technical teams
- Document procedures, provide user training, support go-live/upgrade events
- Requirements:
- + yrs Epic technical support in healthcare/clinical environment
- Proficient with ServiceNow or similar ticketing tools
- Strong knowledge of EHR platforms (Epic, Cerner, Allscripts)
- Epic certification and experience in Epic modules preferred.
Compensation:
The hourly rate for this position is between $$ per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
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