Job Description
- Description:
- Work directly with Community Gateway hardware and customers to improve performance, reliability, and resolve technical issues.
- Provide pre-sales support as the technical subject matter expert in customer interactions and proposal reviews.
- Develop processes and guides to streamline customer integration with the Starlink network and equipment.
- Collaborate with hardware, software, network, and business operations teams to define and implement product requirements and capabilities.
- Support activation of new installations from initial connectivity through customer integration and scaling.
- Travel to customer sites to support installation, troubleshooting, and integration of Community Gateway systems.
- Analyze customer network captures and Starlink hardware telemetry to root cause network integration issues.
- Requirements:
- Bachelor's degree in an engineering or STEM discipline, or 2+ years of professional networking experience in lieu of a degree.
- 1+ years of networking experience deploying enterprise network solutions and/or cloud and web-scale networks.
- Professional experience deploying networking hardware such as routers, modems, switches, and firewalls.
- Understanding of core networking concepts from layer 1 through layer 3 and protocols such as IPv4, IPv6, DHCP, NAT, NTP, and IPsec VPN.
- Knowledge of routing technologies such as MPLS, SD-WAN, and SATCOM, as well as WAN architectures.
- Understanding of backhaul, cloud, and ISP networking technologies such as dedicated interconnects, peering, and BGP.
- Ability to perform network troubleshooting using customer captures and hardware telemetry.
- Experience in software engineering or working directly with software engineering teams.
- Experience at an early-stage technology startup or a rapidly scaling program.
- Must be available to work extended hours and/or weekends as needed and willing to travel to SpaceX offices, vendors, partners, and customers as necessary.
- Must be a U.S. citizen, national, lawful permanent resident, refugee, or asylee, or otherwise eligible for required U.S. Department of State authorizations.
- Benefits:
- Competitive base salary of $122,500-$145,000 for Network Engineer I or $140,000-$170,000 for Network Engineer II.
- Long-term incentives, including company stock, stock options, or long-term cash awards.
- Potential discretionary bonuses and access to an Employee Stock Purchase Plan with a stock discount.
- Comprehensive medical, vision, and dental coverage.
- 401(k) retirement plan, short- and long-term disability insurance, and life insurance.
- Paid parental leave.
- Three weeks of paid vacation, 10 or more paid holidays per year, and 5 days of sick leave per year for exempt employees.
- Company shuttle service from select Seattle locations to the SpaceX Redmond office Monday through Friday.
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