Job Description
About the position
System Administrator I supports Private Medical’s identity systems, SaaS platforms, and endpoint workflows. This role resolves Tier 2 escalations, manages SSO/SAML reviews, administers Google Workspace and JumpCloud, and assists with IT projects across multiple regions.
- Responsibilities
- Administer user accounts, groups, and policies in Google Workspace and JumpCloud.
- Manage SaaS tools including Zoom, RingCentral, Salesforce, and Exclaimer.
- Review and test SAML/SSO integrations for new applications.
- Support JAMF Pro workflows including device profiles and app deployment.
- Troubleshoot access, authentication, and provisioning issues escalated from Tier 1.
- Escalate complex system issues to Systems Administrator II.
- Collect requirements for new tools or workflows and support project planning.
- Provide on‑site support 2–3 days per week within the assigned region.
- Travel as needed for hardware rollouts and network upgrades.
- Maintain system and workflow documentation in Confluence.
- Draft end‑user communications for updates and new releases.
- Requirements
- Hands-on JAMF Pro + macOS administration (not Windows-focused IT)
- Experience configuring SSO/SAML integrations
- Working knowledge of AWS and Python 3
- Based in NYC, NJ, CT as this will require hybrid onsite support at our NYC and CT offices
- 2–4 years in IT support or SaaS/system administration
- Experience with Google Workspace and identity platforms
- Knowledge of SSO/SAML and provisioning workflows
- Strong documentation and communication skills
- Ability to work on‑site and travel (to our NYC, Greenwich, and Miami offices) when required
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