Job Description
At careerzynith, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in helping us achieve our mission of bringing heart to every moment of our customers' health. If you're passionate about providing top-notch service, have a strong preference for bilingual communication, and reside in Oklahoma, we want to hear from you!
- *About careerzynith**
careerzynith is a leading healthcare organization that's committed to transforming the way we deliver care. Our purpose is to bring heart to every moment of our customers' health, and we're driven by a passion for innovation, collaboration, and making a positive impact on our communities. With a strong focus on employee development and well-being, we offer a dynamic work environment that's designed to inspire growth, creativity, and success.
- *Job Summary**
As a Customer Service Representative, you'll be responsible for providing exceptional service to our members who require assistance with finding local community resources to meet their social needs. This role requires a strong preference for bilingual communication, as you'll be interacting with members who may have limited English proficiency. If you have personal experience with community resource navigation or have a passion for helping others, we encourage you to apply.
- *Key Responsibilities**
- Perform inbound and outbound calls to members who require assistance with finding local community resources
- Utilize online applications and multiple screens to provide accurate and timely support
- Develop strong relationships with members by actively listening to their needs and concerns
- Provide empathetic and solution-focused responses to member inquiries
- Collaborate with internal teams to resolve complex issues and improve member satisfaction
- Stay up-to-date on community resources and services to ensure accurate information is provided to members
- *Essential Qualifications**
- A minimum of 12 months of customer service or service industry-related experience with proven customer service skills
- Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens
- Working knowledge of Microsoft products (Outlook, Excel, folders)
- Ability to provide a designated workspace free from noise and other distractions
- High-speed internet with the ability to hardwire via Ethernet from cable modem to PC
- Bilingual preferred and must be able to pass language certification
- *Preferred Qualifications**
- At least 1 year in a call center setting
- Inbound/outbound call center experience
- Knowledge of Medicaid
- Personal experience with community resource navigation to assist with Medicaid needs
- Strong communication skills (oral and written)
- Strong analytical and problem-solving skills
- Active listening proficiency
- Ability to be receptive to feedback and to embrace continuous improvement
- Positive attitude and strong interpersonal skills
- Ability to display empathy towards customers' needs and concerns
- *Skills and Competencies**
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Strong customer service skills with a focus on empathy and solution-focused responses
- Ability to adapt to changing situations and priorities
- *Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to a range of training programs, including:
- Ongoing training and development opportunities to enhance your customer service skills
- Opportunities for career advancement and professional growth
- Access to a range of benefits, including medical, dental, and vision coverage, as well as a 401(k) retirement savings plan
- A fully-paid term life insurance plan and short-term and long-term disability benefits
- Numerous well-being programs, education assistance, free development courses, and a CVS store discount
- *Work Environment and Company Culture**
At careerzynith, we're proud of our dynamic and inclusive work environment. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. We make choices according to what is best for the team, we live for opportunities to collaborate and make a difference, and we make careerzynith the #1 Top Workplace in the area.
- *Compensation, Perks, and Benefits**
The typical pay range for this role is $17.00 - $25.65. In addition to your compensation, you'll enjoy a range of benefits, including:
- Medical, dental, and vision coverage
- A 401(k) retirement savings plan
- A fully-paid term life insurance plan and short-term and long-term disability benefits
- Numerous well-being programs, education assistance, free development courses, and a CVS store discount
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
- *How to Apply**
If you're passionate about delivering exceptional customer service and have a strong preference for bilingual communication, we want to hear from you! Apply now to join our team of dedicated professionals who are committed to making a positive impact on our customers' lives.
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