Job Description
At careerzynith, we're not just a leading insurance company; we're a community of innovators, thinkers, and problem-solvers who are passionate about making a difference in the lives of our customers and employees. With a rich history spanning over 150 years, we've built a reputation for trust, expertise, and specialization in the insurance industry. Our commitment to fostering an inclusive culture and valuing diversity has created a workplace where all employees feel included, empowered, and enabled to perform at their best.
As a Customer Service Accounting Representative at careerzynith, you'll be part of our dynamic Specialty Accounting team, working in a hybrid schedule out of our downtown Cincinnati office. This entry-level position offers a unique opportunity to learn and grow in a fast-paced environment, where your ideas will be heard and your contributions will be valued.
- *Key Responsibilities:**
As a Customer Service Accounting Representative, you'll be responsible for a variety of routine and non-routine clerical/accounting functions, in accordance with procedures. Your primary function will be customer service, and you'll provide support in one or more areas, including:
- **Accounts Receivable:** + Process and verify cash receipts, cash application, claims, and/or overdue invoices+ Download/retrieve payment information from bank records+ Update and/or keep records, including customer account information (balances, delinquencies, etc.), incomplete files, ACH information, etc.+ Send follow-up inquiries on delinquent accounts
- **Accounts Payable:** + Compile amounts owed, verify invoices, prepare vouchers, issue checks for payment, and record transactions+ Maintain all payment records
- **Direct Bill:** + Provide billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance+ May require extensive inbound phone support+ Develop and use working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries+ Follow-up on delinquent accounts+ Reconcile payments/receipts with account information+ Gather data to compile reports and/or create ad hoc reports as needed
- *Essential Qualifications:**
- **Education:** High School Diploma or equivalent
- **Experience:** Generally, 0 to 2 years of related experience
- **Business Unit:** Property & Casualty Finance
- *Preferred Qualifications:**
- Previous experience in customer service, accounting, or a related field
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in Microsoft Office and/or other accounting software
- *Skills and Competencies:**
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to adapt to changing priorities and deadlines
- Proficiency in Microsoft Office and/or other accounting software
- *Career Growth Opportunities and Learning Benefits:**
At careerzynith, we're committed to helping you grow and develop your career. As a Customer Service Accounting Representative, you'll have opportunities to:
- Develop your skills and knowledge in accounting, customer service, and problem-solving
- Work with a diverse team of professionals who are passionate about making a difference
- Participate in training and development programs to enhance your skills and career prospects
- Take on new challenges and responsibilities as you grow and develop in your role
- *Work Environment and Company Culture:**
Our downtown Cincinnati office is a vibrant and dynamic work environment that offers:
- A hybrid schedule with a mix of remote and in-office work
- A collaborative and inclusive culture that values diversity and promotes employee well-being
- Opportunities to work with a diverse team of professionals who are passionate about making a difference
- Access to training and development programs to enhance your skills and career prospects
- A competitive compensation and benefits package, including medical, dental, and vision plans, PTO, paid holidays, commuter benefits, and more
- *Compensation, Perks, and Benefits:**
As a Customer Service Accounting Representative at careerzynith, you'll receive a competitive compensation package, including:
- Compensation varies by role, position level, and location
- Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs
- A competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match
- *Conclusion:**
If you're a motivated and detail-oriented individual who is passionate about customer service and accounting, we encourage you to apply for the Customer Service Accounting Representative position at careerzynith. As a member of our dynamic Specialty Accounting team, you'll have opportunities to learn and grow in a fast-paced environment, where your ideas will be heard and your contributions will be valued. Apply today and join our community of innovators, thinkers, and problem-solvers who are making a difference in the lives of our customers and employees.
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