Job Description
Role Description
- Labcorp is hiring a remote based Specialty Customer Support Executive – Strategic Accounts to support the East Coast.
- Responsible for onboarding, maintaining, and cultivating relationships with key accounts/practices to guarantee a top-level customer experience.
- Provide support to all assigned accounts, which includes but is not limited to:
- Running reports
- Ordering kits
- Monitoring TAT
- Dealing with lab issues
- Specialty pricing requests
- Updating Salesforce, EMR, and portal requests (75% of job responsibilities)
- Execute all internal sales operations needed to establish a new practice, including:
- Shipping kits
- Coordinating portal set-up with IT and portal usage (add users, resend invites, etc.)
- Developing intervention/remediation plans as needed
- Utilize comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generate leads for aligned Directors of Strategic Accounts.
- Work collaboratively with Labcorp Division sales teams and Regional Directors, operations, marketing, and customer master groups on an as-needed basis to satisfy customer needs and support the growth of new opportunities.
- Upsell current clients and provide training on new product lines, ensuring a smooth submission of new product line orders.
- Research, contact, and secure 2-3 quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports.
- Qualifications
- High school diploma or equivalent
- Bachelor’s degree in life sciences (preferred)
- 3 or more years of Customer Success, Account Management, or Sales Experience in the Diagnostics segment (preferred)
- Requirements
- Proven ability to manage multiple accounts simultaneously while maintaining attention to detail.
- Highly adaptable, comfortable with ambiguity, and easily acclimating to a rapidly changing environment.
- Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems.
- Previous laboratory or diagnostics sales experience.
- Excellent communication skills, both written and verbal.
- Salesforce experience.
- Benefits
- Comprehensive benefits including:
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
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