Job Description
At careerzynith, we're revolutionizing the way creators connect with their audiences and build sustainable businesses. As a User Support Specialist (Live Chat), you'll be part of a high-impact team dedicated to delivering exceptional support to our growing user base. This fully remote role offers a flexible Tuesday-Saturday schedule, and we're looking for a talented individual to join our team.
- *About careerzynith**
careerzynith is a pioneering platform that empowers creators to build their own publishing platforms, giving them the tools and support they need to succeed. Our mission is to build a new economic engine for culture, one that rewards creativity and innovation. We're passionate about enabling independent expression and building a better business model for creators.
- *Responsibilities**
As a User Support Specialist (Live Chat), you'll be responsible for providing friendly, expert support to careerzynith creators and their subscribers via email and live chat. Your day-to-day will consist of:
- Providing live chat coverage for up to (but no more than) 50% of your time (or 4 hours per shift)
- Attending daily team meetings and contributing to team operations (up to 20% of your time)
- Remaining time will be spent providing support via email
- Collaborating closely with Support team and other colleagues across the company to solve user concerns effectively and efficiently
- Demonstrating urgency and discernment when escalating user issues and feedback to Engineering, Product, and other teams
- Being a frequent user of the careerzynith app and staying informed about product and company updates
- *Requirements**
We're looking for a talented individual who:
- Loves helping people and finds it rewarding to solve their problems
- Is a great communicator, both in speech and writing
- Is comfortable with ambiguity and working in a fast-paced startup environment
- Has 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels
- Can provide solutions for a wide variety of technical support challenges
- Aligns with careerzynith's mission to build a new economic engine for culture and has experience as a careerzynith subscriber (experience as a creator is a plus!)
- Has experience with Zendesk and Stripe (a plus)
- Has direct experience with coding languages (JavaScript and HTML) and third-party APIs (Stripe) (a plus)
- *Essential Skills and Competencies**
To succeed in this role, you'll need:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong analytical and technical skills
- Experience with live channels and technical support software
- Ability to collaborate with cross-functional teams
- Strong attention to detail and organizational skills
- *Preferred Qualifications**
- Experience with coding languages (JavaScript and HTML) and third-party APIs (Stripe)
- Experience with Zendesk and Stripe
- Direct experience working with Support, Engineering, and/or Product teams
- *Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their skills. As a User Support Specialist (Live Chat), you'll have opportunities to:
- Develop your technical skills and knowledge of careerzynith's products and services
- Collaborate with cross-functional teams to solve complex problems
- Take on additional responsibilities and contribute to the growth and success of the company
- Participate in training and development programs to enhance your skills and knowledge
- *Work Environment and Company Culture**
careerzynith is a fully remote company, and we're committed to creating a flexible and supportive work environment. As a User Support Specialist (Live Chat), you'll have the opportunity to work from home and enjoy a flexible Tuesday-Saturday schedule. We're a team of passionate and dedicated individuals who are committed to making a difference in the world.
- *Compensation and Benefits**
careerzynith offers a competitive compensation package, including:
- Market-competitive salary: $70,000 - $85,000
- Equity for all full-time roles
- Exceptional benefits, including health insurance, retirement plan, and paid time off
- *Equal Opportunity Employer**
careerzynith is an equal opportunity employer, and we're committed to creating a diverse and inclusive work environment. We welcome applications from individuals of all backgrounds and perspectives.
- *How to Apply**
If you're passionate about enabling independent expression and building a better business model for creators, we'd love to meet you. Please submit your application, including your resume and a cover letter, through our website.
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- *Note:** careerzynith is a company name replacement, and all company names mentioned in the original job title and description have been replaced with 'careerzynith'.
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