Job Description
At careerzynith, we're passionate about empowering songwriters and publishers to succeed in the ever-evolving music industry. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences, fostering strong relationships, and driving business growth. If you're a motivated, bilingual professional with a passion for customer service, we want to hear from you!
- *About careerzynith**
careerzynith is a leading music industry organization dedicated to supporting the creative and professional needs of songwriters and publishers. With a rich history and a commitment to innovation, we're constantly pushing the boundaries of what's possible in the music industry. Our team is passionate about creating a culture of excellence, diversity, and inclusion, where everyone feels valued and empowered to succeed.
- *Job Summary**
We're seeking an experienced Bilingual Affiliate Customer Service Associate to join our team in Nashville, TN. As a hybrid employee, you'll work from our office three days a week, enjoying a dynamic and collaborative work environment. In this role, you'll provide exceptional customer service to our songwriter and publisher customers, handling a high volume of inquiries, resolving issues, and promoting a culture of excellence and empathy.
- *Key Responsibilities**
- Provide exceptional customer service in both English and Spanish, addressing front-line inquiries, resolving issues, and promoting a culture of excellence and empathy.
- Effectively handle a high volume of affiliate contacts and inquiries, primarily via telephone and email, with a focus on delivering timely and accurate responses.
- Research and respond to a wide variety of inquiries, including assistance registering songs and account maintenance, with a focus on building strong relationships and driving customer satisfaction.
- Effectively capture notes and documents relevant details into our CRM system with every contact, ensuring accuracy and thoroughness.
- Demonstrate a results-driven approach, meeting productivity standards, completing work in a timely manner, and striving to increase productivity.
- Escalate inquiries requiring additional research to case management as needed, ensuring seamless issue resolution.
- Other duties as assigned, including supporting our BMI Core Values and cultivating a culture of diversity and inclusion.
- *Position Qualification Requirements**
- College degree preferred.
- One-year previous Call Center or similar customer service experience preferred.
- Music industry experience preferred.
- Experience with Customer Relationship Management (CRM) tools preferred.
- *Skills and Competencies**
- Exceptional communication skills, including the ability to listen, write, and speak effectively in both English and Spanish.
- Strong interpersonal skills, with the ability to establish good working relationships internally and externally, including strong negotiation and conflict management skills.
- Results-driven achiever with exemplary planning and organizational skills, detail-oriented, and highly motivated.
- Fluent in both English and Spanish, with strong written and verbal communication skills in both languages.
- Innovative problem-solver who can generate workable solutions and resolve issues.
- Flexible and adaptable, with the ability to manage multiple priorities, assignments, and tasks in a high-paced environment.
- Resourceful team player who excels at building relationships with affiliates and colleagues.
- *Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping you grow and develop your skills and expertise. As a Bilingual Affiliate Customer Service Associate, you'll have access to:
- Ongoing training and development opportunities to enhance your customer service skills and knowledge of the music industry.
- Mentorship and coaching from experienced colleagues to support your career growth and development.
- Opportunities to take on new challenges and responsibilities, with a focus on promoting a culture of excellence and innovation.
- A dynamic and collaborative work environment, with a focus on teamwork and collaboration.
- *Work Environment and Company Culture**
Our Nashville office is a vibrant and dynamic space, with a focus on collaboration, innovation, and creativity. As a hybrid employee, you'll enjoy a flexible work schedule, with three days a week spent working from our office. Our company culture is built on a foundation of excellence, diversity, and inclusion, with a focus on promoting a culture of empathy and understanding.
- *Compensation, Perks, and Benefits**
We offer a competitive salary range, with a focus on recognizing individual qualifications, skills, experience, and education. In addition to cash compensation, we offer a comprehensive benefits package, including:
- Health, dental, and vision insurance.
- 401K with employer match.
- Flexible spending accounts.
- Paid vacation and paid sick/personal time.
- 12 paid calendar holidays.
- Paid volunteer time off.
- Summer hours that offer more time for fun in the sun.
- Company-paid life insurance.
- Up to 12 weeks paid parental leave.
- Tuition assistance for qualified team members.
- Commuter benefits (New York).
- Amazing and engaging culture.
- Employee Resource Groups.
- *Equal Opportunity Employer**
careerzynith is an equal opportunity employer, committed to providing equal employment opportunities to all applicants, without regard to race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran's or marital status, disability, or any other cultural factor.
- *How to Apply**
If you're a motivated, bilingual professional with a passion for customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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