Job Description
At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key player in our Customer Success team, the Associate Enterprise Customer Success Manager will play a pivotal role in driving growth, retention, and satisfaction for our most valued clients. If you're a seasoned professional with a passion for building strong relationships and driving business results, we want to hear from you.
- *About careerzynith**
careerzynith is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of innovation, collaboration, and growth. As a remote-friendly organization, we offer flexible work arrangements that allow our team members to thrive in a setting that suits their needs.
- *Job Summary**
The Associate Enterprise Customer Success Manager will be responsible for managing key accounts' needs by acting as a trusted advisor and advocate. This strategic role will strengthen the partnership between careerzynith and our clients, driving revenue growth and retention. You'll work closely with our Sales, Customer Support, Training/Quality, Operations, IT, and Implementation teams to deliver exceptional service and solutions that meet our clients' evolving needs.
- *Responsibilities**
As an Associate Enterprise Customer Success Manager, you'll be responsible for:
- Working directly with careerzynith clients and internal teams to retain and grow key accounts
- Responsible for retention and overall relationship management for an assigned number of careerzynith's key accounts
- Strategic account planning that maps out a path for high customer satisfaction, revenue growth, and client referrals
- Working closely with healthcare professionals, having familiarity with clinical terms, processes, and procedures
- Deep knowledge and understanding of all products, tools, and services offered by careerzynith
- Deep understanding of all internal programs and technology systems used to fulfill job responsibilities
- Acting as a trusted advisor and advocate
- Occasional travel to support client relationships and/or sales team
- Preparing and delivering informed Quarterly Business Reviews using internal systems and secure portals to prepare reports from available client data
- Coordinating and collaborating with multiple internal teams (Sales, IT, Implementations, etc.) to assure overall solid and consistent delivery of service to clients
- Leading and facilitating resolution of any client issue, change, or enhancement
- Proactively working with clients to introduce and implement enhancements of services, when applicable
- Creating meeting agendas, documenting meeting notes and client communications, and developing creative solutions within a set scope of available options
- Communicating effectively with all internal teams regarding client changes and/or updates
- Acting as a liaison between clients and internal teams
- Frequent and effective contact with clients, particularly during periods of implementing upgrades/changes to account
- Operating as a subject-matter expert (SME) for best practices and policies, at all times
- Upselling products/services to existing clients to build revenue, working toward the assigned revenue goal
- *Qualifications**
To be successful in this role, you'll need:
- A Bachelor's Degree with 3+ years of large account management experience OR 5+ years of sales and/or account management experience required
- Previous experience working in the healthcare industry required, knowledge of post-acute space is strongly preferred
- Sales experience is strongly preferred
- Strong relationship development and management skills
- Experience utilizing strategic account management practices
- Excellent communication skills (oral, written & presentation)
- Ability to quickly learn key characteristics of new products/solutions and communicate the value of those solutions to customers
- Excellent problem-resolution skills
- Ability to develop and maintain relationships with C-Level executives
- Ability to establish oneself as a trusted advisor
- Capable of working both independently (self-motivated) as well as collaboration with various teams
- Ability to lead a diverse group in addressing customer needs (from clinicians and operators to C-Suite)
- Highly motivated and results-oriented
- Previous experience using Salesforce as the project reporting tool and forecast method preferred
- Ability to occasionally travel to support customers and/or industry conferences
- *What You'll Love About Working at careerzynith**
- Great Company Culture: We're committed to fostering a culture of innovation, collaboration, and growth.
- Make an Impact: We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
- Rest and Relaxation: 2 weeks paid time off, paid holidays, and two floating holidays.
- Give back: Get paid to give your time to the community: ask us about this!
- Flexible Work Models: In-office, work-from-home, or hybrid, depending on position and location.
- Generous benefits package includes health insurance, 401K, PTO, dental, vision, life insurance, EAP.
- *Join Our Team**
If you're a motivated and results-driven professional with a passion for building strong relationships and driving business results, we want to hear from you. Apply now to become a part of our dynamic team and help us drive growth and retention for careerzynith's key accounts.
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