Job Description
Join careerzynith, a leading innovator in the healthcare industry, as we strive to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. As a Customer Success Manager – New Business Development and Operations, you will play a critical role in driving the growth and success of our new business initiatives, while ensuring seamless operations and exceptional customer experiences.
- *About careerzynith**
careerzynith is a dynamic and forward-thinking organization that is revolutionizing the healthcare industry through innovative products and services. Our mission is to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. With a strong focus on customer success, we are committed to providing exceptional experiences for our clients and partners.
- *Job Responsibilities**
As a Customer Success Manager – New Business Development and Operations, you will be responsible for:
- Scoping and implementing new features in Gainsight and Salesforce to optimize and scale our operations
- Partnering with Business Operations leadership and divisional leadership to identify opportunities to drive Gainsight process efficiency and quality
- Driving consistency in tools and processes across service lines
- Continuously evaluating opportunities to simplify and automate operational processes
- Partnering with the business to identify opportunities to transfer operational work from client-facing teams
- Facilitating the successful implementation of new programs and processes within stakeholder organizations
- Leading and supporting ad hoc projects and analyses aimed at improving operational performance and business outcomes
- Scoping out and designing operational support activities for new business lines
- Creating and maintaining supporting documents and collateral that enable stakeholders
- Ensuring the timeliness and accuracy of operational activities supported by the Business Operations team
- Aligning tactical work, processes, and systems across all services tiers within Customer Success
- Supporting the maintenance and data integrity of Gainsight system
- Developing and monitoring accountability frameworks to ensure the business continues to follow best practice
- Becoming a go-to expert on Customer Success data and goals
- Partnering with other key operational teams, including Sales, Voice of the Customer, and Finance, to optimize current processes and deliver on high-quality operational support
- Providing front-line day-to-day support for the Customer Success Management team, including data quality troubleshooting, process and workflow support, system performance and automation
- Managing internal and external release management and documentation
- Enabling and tool training for new team members
- *Typical Qualifications**
- 1+ years of recent Gainsight administration experience required (UX, Rules, Journey Orchestrator, Success Profiles, CTAs, Schedules, APIs, Dashboards and Reporting)
- 2+ years of Salesforce administration experience preferred
- Proficiency in analytics/Excel
- Bachelor's degree in a relevant field
- 2+ years of related professional experience (Process Improvement, Project Management, Change Management, Operations)
- Experience designing process and workflows via stakeholder management
- Familiarity with business systems and understanding of data reporting tools
- Comfort working and multi-tasking in a fast-paced, dynamic environment with the ability to adapt to changing priorities
- Healthcare industry experience preferred, but not required
- *What We Offer**
- Competitive salary and benefits package
- Opportunity to work with a dynamic and forward-thinking organization
- Collaborative and inclusive work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
- Comprehensive training and onboarding program
- *About Our Culture**
careerzynith is a vibrant and talented organization that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees. Our culture is built on the principles of innovation, collaboration, and customer-centricity.
- *Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees.
- *How to Apply**
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
- *Note:** careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees.
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