Job Description
Are you passionate about delivering exceptional customer experiences and driving digital innovation in the fashion industry? Do you have a keen eye for detail and a knack for troubleshooting complex issues? If so, we invite you to join careerzynith, a leading multi-brand / multi-channel fashion apparel business, as an Associate, Digital Applications & Customer Support.
- *About careerzynith**
careerzynith is a dynamic and forward-thinking company that has been a pioneer in wholesale manufacturing for decades. Our commitment to integrity and respect has enabled us to forge strong partnerships with retail and e-commerce clients, and we're now seeking a talented individual to join our growing team. As a company, we're dedicated to staying ahead of the curve, embracing new technologies, and delivering outstanding products and services to our customers.
- *Overview of the Role**
As an Associate, Digital Applications & Customer Support, you'll play a vital role in supporting the Sr. Director, Digital Applications, in executing various aspects of the product lifecycle and delivering exceptional customer service. This role will involve a blend of product management, customer support, and data analysis, with a focus on contributing to the efficiency and effectiveness of our digital applications.
- *Key Responsibilities**
- **Product Lifecycle Management (PLM) and Digital Applications Support:** + Assist in gathering and organizing digital products/applications requirements, user feedback, and market research.+ Collaborate with cross-functional teams to track and maintain digital application documentation and progress.+ Participate in user acceptance testing, providing feedback on new features and enhancements.+ Contribute to the development and implementation of product visions and strategies.
- **Customer Support:** + Provide prompt and effective support to digital application users via various channels (email, phone, chat).+ Troubleshoot user issues, escalate complex problems to senior team members, and track resolution progress.+ Create and update user manuals based on evolving customer feedback and digital application enhancements.+ Assist with onboarding new users and guide them through application features and functionality.+ Collect and analyze user feedback to identify recurring issues and improvement opportunities.
- **Data Analysis and Reporting:** + Gather and analyze data related to product usage, customer satisfaction, and market trends.+ Prepare reports and presentations summarizing key findings and insights.+ Assist in tracking product portfolio performance and identifying areas for optimization.
- *Qualifications**
- **Education:** Bachelor's degree in fashion merchandising, business, or a related field.
- **Experience:** 2-3 years of experience in a customer support or technical support role, ideally involving troubleshooting and assisting users with digital applications or digital tools in the fashion/apparel industry.
- **Strong understanding of PLM principles and best practices.**
- **Excellent written and verbal communication skills.**
- **Proven ability to provide exceptional customer service and effectively support users of digital applications.**
- **Well-prepared to handle technical inquiries and provide solutions.**
- **Familiarity with PLM systems and digital applications.**
- **Passion for fashion and a desire to stay abreast of industry trends.**
- **Ability to work independently and collaboratively within a cross-functional team.**
- **Strong organizational skills and attention to detail.**
- *Additional Considerations**
- **Enjoys interacting with customers and trouble-shooting issues.**
- **Experience with fashion apparel product development or merchandising is a plus.**
- **Ability to learn new software and technologies quickly.**
- **Interest and passion for the field of PLM and related technologies.**
- **Proficiency in data analysis and reporting tools (e.g., Excel, Google Analytics).**
- **Knowledge of quality control (QC) processes is beneficial.**
- *What We Offer**
- **Competitive salary:** $110,000.00 - $120,000.00 per year
- **Comprehensive benefits package:** Health Benefits (Medical, Dental and Vision), Paid Time Off, 401(k), Company Paid Holidays, Life Insurance, Commuter Benefits, and a Hybrid / Flex work schedule.
- **Opportunities for growth and development:** careerzynith is committed to investing in the growth and development of our employees, providing opportunities for professional growth and advancement.
- **Collaborative and dynamic work environment:** Join a team of talented and passionate individuals who are dedicated to delivering exceptional results and making a meaningful impact in the fashion industry.
- *How to Apply**
If you're a motivated and customer-focused individual with a passion for digital innovation, we encourage you to apply for this exciting opportunity. Please submit your resume to [[email protected]](mailto:[email protected]).
- *About careerzynith**
careerzynith is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
- *Job Type:** Full-time
- *Pay:** $110,000.00 - $120,000.00 per year
- *Benefits:**
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
- *Shift:** Day shift
- *Work Location:** In person
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