Job Description
- *Job Summary:** Join careerzynith, a leading digital health company dedicated to unifying and managing all aspects of an individual's health in one place, as an Experienced Healthcare Customer Specialist. As a key member of our team, you will play a pivotal role in ensuring consistent and effective management of client data across careerzynith's processes. With a focus on data processing, quality control, operational support, and data governance, you will serve as a Subject Matter Expert (SME) on client-level data, data submission, ingestion processes, and other data-intensive operations. If you are passionate about making a tangible impact on the well-being of individuals and communities, we encourage you to apply for this exciting remote part-time opportunity.
- *About careerzynith:** careerzynith is the leading digital health company dedicated to unifying and managing all aspects of an individual's health in one place. Our comprehensive, data-driven virtual health platform empowers people, providers, employers, health plans, government organizations, and communities to optimize well-being through positive behavior change. Guided by our philosophy that "we are all together better," we are committed to supporting every individual in their personal health journey and making high-quality care more accessible and affordable.
- *Key Responsibilities:**
### Data Processing
- Act as the day-to-day processor of incoming client data, ensuring timely and accurate processing.
- Assist with data collection, entry, processing, and delivery to systems, maintaining data integrity and quality.
- Collaborate with data and development teams to enhance data fidelity and resolve data-related issues.
### Quality Control
- Run reports for internal and/or external clients and provide key data elements to leadership, ensuring data-driven decision-making.
- Prepare, proof, and edit documents and spreadsheets, maintaining attention to detail and accuracy.
- Identify data shortfalls and collaborate with data and development teams to enhance data fidelity and quality.
### Operational Support
- Serve as the point of escalation for clients and team members regarding data issues, providing timely and effective solutions.
- Propose solutions to ensure business continuity, maintaining a proactive and customer-centric approach.
- Provide operational support specific to client data for payor engagement managers, ensuring seamless collaboration and communication.
### Data Governance
- Ensure a comprehensive understanding of all internal and external data and reporting processes, maintaining data confidentiality and security standards at all times.
- Maintain adherence to data confidentiality and security standards, ensuring the protection of sensitive client information.
### Additional Duties
- Perform other duties as assigned to support team and organizational objectives, demonstrating flexibility and adaptability.
- *Requirements:**
### Technical
- Preferred knowledge of programming languages, such as Structured Query Language (SQL), to analyze and manipulate data.
- Proficiency in Microsoft Excel for data set analysis, ensuring data-driven insights and decision-making.
### Education
- Bachelor's degree is preferred, with a focus on data analysis, management, or similar roles.
- Proven ability in data analysis, management, or similar roles is advantageous, demonstrating expertise and experience.
### Soft Skills
- Excellent verbal and written communication skills for effective collaboration with clients, providers, and internal partners.
- Strong presentation skills, ensuring clear and concise communication of data insights and recommendations.
- Effective problem-solving abilities, maintaining a proactive and customer-centric approach.
- Strong Conscious Leadership skills that promote ethical and inclusive practices, ensuring a positive and supportive work environment.
### Work Style
- Ability to work both independently and collaboratively as a team member, demonstrating flexibility and adaptability.
- Willingness and ability to travel within the United States as needed, ensuring effective collaboration and communication with clients and team members.
- *Nice-to-Haves:**
- Additional certifications or training in data analytics, healthcare data management, or related fields, demonstrating expertise and commitment to professional development.
- Experience working in digital health or with healthcare data platforms, ensuring a deep understanding of the industry and its challenges.
- *Benefits:**
- Competitive compensation package, ensuring fair and equitable compensation for your skills and experience.
- Comprehensive benefits program (health, dental, vision, etc.), ensuring your physical and mental well-being.
- Opportunities for professional development and career advancement, ensuring growth and progression in your career.
- A dynamic, supportive, and innovative work environment, ensuring a positive and engaging work experience.
- The chance to make a tangible impact on the well-being of individuals and communities, ensuring a sense of purpose and fulfillment.
- *How to Apply:** If you are passionate about making a difference in the lives of individuals and communities, we encourage you to apply for this exciting remote part-time opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We look forward to reviewing your application and discussing this opportunity further.
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