Job Description
This a Full Remote job, the offer is available from: North Macedonia, Albania, Bosnia and Herzegovina, Serbia, Georgia (USA)
Our client is a fast-growing international fintech company, with its head office in Dubai, dedicated to empowering traders through world-class tools and services. We’re looking for a proactive and experienced Customer Support Associate to join the team and work Remotely with a service agreement.
- In this role, you’ll be the first point of contact for clients, ensuring they receive exceptional support and guidance to maximize their success with our products and services.Responsibilities:
- Provide first-class customer support by addressing inquiries and resolving issues quickly and professionally.
- Guide clients through our services, ensuring a smooth and seamless user experience.
- Troubleshoot technical concerns and offer effective solutions.
- Stay up to date with our products, services, and policies to deliver accurate assistance.
- Record and manage client interactions in the support system for reporting and follow-ups.
- Partner with internal teams to resolve complex cases and continuously improve the customer journey.
- Contribute to the creation of support resources, including FAQs and user guides.
- Track and analyze support trends to recommend improvements.
- Requirements
- Minimum 1 year of customer support experience
- Background in Forex trading (1+ year) is a strong advantage.
- Fluent in English (advanced or near-native level).
- Knowledge of an additional language (Spanish, Arabic, Farsi, German, Tagalog, Hindi, Portuguese, etc.) is a plus.
- Strong communication skills, both written and verbal.
- Excellent problem-solving skills and attention to detail.
- Comfortable working both independently and as part of a fast-paced team.
- Proficient with customer support tools and software.
- Ability to stay resilient and multitask effectively under pressure.
What they offer
Ongoing training and professional development opportunities, clear career progression paths and a supportive, collaborative, and growth-focused team culture.
This offer from "Recruiter4You" has been enriched by Jobgether.com and got a 75% flex score.
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