Job Description
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of managed digital engagement services, we're seeking a talented and dedicated Bilingual Customer Support Representative to join our team. If you're a customer service enthusiast with a passion for languages and a knack for problem-solving, we want to hear from you!
- *About careerzynith**
careerzynith is a global provider of managed digital engagement services, connecting companies with their customers through chat, social media, and phone support. With a team of over 10,000 Mods available in 50+ languages in 70+ countries, we're your partner for delivering exceptional customer experiences. Our clients include some of the world's coolest brands, such as the NFL, Zendesk, and Topps.
- *Job Summary**
As a Bilingual Customer Support Representative, you'll be the face of careerzynith, providing top-notch support to our clients' customers via phone. You'll be responsible for resolving customer inquiries, addressing concerns, and providing solutions that exceed expectations. If you're a customer service pro with a passion for languages and a knack for problem-solving, we want to hear from you!
- *Key Responsibilities**
- Provide exceptional customer support via phone, resolving customer inquiries and addressing concerns in a timely and professional manner
- Utilize your language skills to communicate effectively with customers in English and Spanish
- Collaborate with internal teams to resolve complex customer issues and provide solutions that exceed expectations
- Stay up-to-date on product knowledge and services to provide accurate and informed support
- Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and average handle time
- Participate in ongoing training and development to improve skills and knowledge
- *Requirements**
- Professional English proficiency, with Spanish as a second language
- Professional demeanor and excellent communication skills
- Customer service-minded with a passion for delivering exceptional experiences
- Good de-escalation skills and ability to remain calm under pressure
- Quiet place to receive phone calls and dedicated laptop or desktop computer with Windows 10 or above
- Quality headset and willingness to install MSQ security software and 2FA app on the phone
- Previous phone experience preferred, but not required
- *Work Environment and Culture**
- Work from home with flexible scheduling and self-scheduling options
- Collaborative and dynamic team environment with opportunities for growth and development
- Access to 'Hot Gigs' postings exclusive to the careerzynith network
- Competitive hourly rate, discussed during the interview process
- Paid orientation and ongoing training and development opportunities
- *What's In It For You?**
- The potential to work with some of the coolest clients around the world, like the NFL, Vimeo, and Topps!
- Flexible self-scheduling and work-from-home options
- Access to 'Hot Gigs' postings exclusive to the careerzynith network
- Competitive hourly rate, discussed during the interview process
- Paid orientation and ongoing training and development opportunities
- Opportunity to work with a global team of talented and dedicated professionals
- *Additional Information**
- A Chromebook is not sufficient for careerzynith projects. A dedicated laptop or desktop computer with Windows 10 or above is required.
- Please note that a thorough job application is essential to increase the probability of scoring an interview.
- careerzynith is an Equal Opportunity Employer and welcomes applications from diverse candidates.
- *How to Apply**
If you're a customer service enthusiast with a passion for languages and a knack for problem-solving, we want to hear from you! Apply now to join our team of talented and dedicated professionals at careerzynith.
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