Job Description
Join careerzynith, a multinational company with a presence in 100+ countries, as we continue to grow and innovate in the architectural and decorative surfaces industry. As a Customer Service Representative, you will be part of a dynamic team that delivers exceptional customer experiences, working closely with customers, sales teams, and internal stakeholders to ensure seamless communication and support.
- *What You Will Do**
As a Customer Service Representative at careerzynith, you will be responsible for delivering outstanding customer service, acting as a key liaison between our customers and our company. Your primary focus will be on assisting customers with general inquiries, resolving issues, and providing timely and accurate information regarding:
- Pricing and product information
- Availability of inventory and delivery schedules
- Order confirmations and invoicing
- Collections and returns
To excel in this role, you will need to possess excellent customer service skills, be able to communicate effectively in a patient, empathetic, and passionate manner, and put yourself in our customers' shoes to advocate for them when necessary.
- *Key Responsibilities**
- Develop and maintain customer relationships by handling different operative responsibilities
- Process, monitor, and follow up on customer purchasing orders
- Ensure effective service and administrative support to customers by providing material delivery information and following up on order status
- Provide information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication
- Create invoices and corrections, if necessary, as well as returns of material
- Schedule visits to the showroom, lead material views, and reserve specific material
- Solve customer issues from order to delivery and maintain customer account receivables
- Provide customer support over the phone, face-to-face, and via email
- Perform analysis in SAP as requested by the General Manager, Operations Manager, or the sales/promotion force
- Manage and maintain the showroom, including ordering and stocking supplies, maintaining equipment, and placing marketing materials
- Log and attend to daily visitors and events, recording each visitor/event into SalesForce
- Support the sales team by preparing sample shipments for customers and end-users, checking stock of materials when requested, and highlighting any possible stock issues that may arise
- *What You Need to Succeed**
- *Experience**
- 3+ years of experience in Customer Service
- 2+ years of experience with invoicing and order entry
- Desired: Customer Service experience in construction, manufacturing, distribution, or related industry experience
- *Education**
- High School Diploma/GED
- Desired: College degree
- *Knowledge**
- Computer literacy to a relatively high standard: Outlook, Excel, Word
- Desired: Use of SAP, ERP, or order system
- *Skills**
- Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization
- Ability to multi-task and work in an extremely fast-paced environment
- Exceptional customer-facing and interpersonal skills, both written and verbal
- *What We Offer**
- Join a company with an international mindset and presence in 100+ countries
- Be part of an amazing growth story, sustained by an extraordinary innovation with products such as Silestone, Dekton, and Sensa by careerzynith
- Demonstrate your great sales set skills and grow your career in a challenging project
- Enjoy a competitive hourly range of $19-$21, with potential for annual awards based on individual and company performance
- Participate in a comprehensive benefits package, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability, and Basic Life and Supplemental Insurance
- Enroll in our 401(k) Retirement Plan, starting the first of the month
- Enjoy paid time off, including vacation time, sick time, and floating holidays
- *About careerzynith**
At careerzynith, our purpose is to inspire people through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces, providing innovative and functional solutions for home and business spaces. Our products are designed to provide beauty, functionality, and sustainability, making us a leader in the industry.
With a presence in more than 100 countries and 5 continents, our business continues to grow consistently, offering career opportunities for talented individuals like you. We are committed to the principle of equal employment opportunity for all employees and provide a work environment free of discrimination and harassment.
- *How to Apply**
If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, please submit your application through our website. We look forward to hearing from you!
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