Job Description
At careerzynith, we're dedicated to creating a world where healthcare has no limits. As a leading global medical technology and digital solutions innovator, we're committed to unlocking the potential of our employees and empowering them to turn ideas into world-changing realities. We're now seeking an experienced Account Data Analyst to join our team and play a critical role in supporting our sales, service, and order management teams.
As an Account Data Analyst at careerzynith, you'll have the opportunity to work in a remote setting, collaborating with cross-functional teams to simplify and maintain sales operations processes and policies. You'll be responsible for validating and remediating customer information, ensuring accuracy in all ERP systems, and providing first-level support to downstream users. If you're a detail-oriented, team player with excellent communication skills and a passion for data analysis, we encourage you to apply for this exciting opportunity.
- *About careerzynith**
careerzynith is a global leader in medical technology and digital solutions, dedicated to creating a world where healthcare has no limits. Our purpose is to empower healthcare professionals to make a meaningful difference in the lives of patients worldwide. We're committed to innovation, collaboration, and excellence, and we're seeking like-minded individuals to join our team.
- *Roles and Responsibilities**
As an Account Data Analyst at careerzynith, you'll be responsible for:
- Simplifying and maintaining sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in the UCM (Reltio) platform and downstream systems.
- Executing processes to support customer account requests within the agreed-upon support level agreement.
- Coordinating all activities related to quarter and month-end customer support.
- Acting as a cross-functional coordinator to resolve customer issues and complaints arising from account requests.
- Providing expertise outside of immediate team in the form of special projects as needed.
- *Required Qualifications**
To be successful in this role, you'll need:
- A Bachelor's degree or equivalent work experience in order management, customer sales/service, data entry, or similar experience.
- Minimum 1 year of experience in sales support, order management, customer service, and/or data administration roles.
- Excellent written and verbal communication skills, with the ability to interact effectively with various types of people.
- Familiarity with MS Office, Excel, Word, PowerPoint, etc.
- Strong English capability in both spoken and written.
- Willingness to work various shifts/hours at quarter close that can include weekends, evenings, holidays.
- A dedicated home office with high-speed internet access or the ability to work from the careerzynith Waukesha office.
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- *Desired Characteristics**
While not required, the following characteristics would be an asset in this role:
- Experience with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com.
- Detail-oriented, with a commitment to delivering results.
- Ability to manage multiple priorities and deliver on tight timelines.
- Strong team player with high levels of resourcefulness, energy, and enthusiasm.
- Flexibility, highly motivated, assertive, and accountable.
- *Work Environment and Company Culture**
As a remote employee at careerzynith, you'll have the flexibility to work from the comfort of your own home office. We're committed to creating a culture that fosters care, collaboration, and support, and we're dedicated to providing our employees with the resources and opportunities they need to succeed.
- *Compensation and Benefits**
careerzynith offers a competitive compensation package, including:
- A salary range of $65,280.00-$97,920.00 Annual.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).
- A comprehensive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
- *How to Apply**
If you're a motivated and detail-oriented individual with a passion for data analysis, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
- *Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives.
- *Relocation Assistance**
Relocation assistance is not provided for this role.
- *Additional Information**
careerzynith is a global leader in medical technology and digital solutions, dedicated to creating a world where healthcare has no limits. We're committed to innovation, collaboration, and excellence, and we're seeking like-minded individuals to join our team.
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