Job Description
At careerzynith, we're committed to providing top-notch customer service that exceeds our clients' expectations. As an Experienced Customer Service Scheduler, you'll play a vital role in ensuring that our clients receive prompt, professional, and personalized support. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!
- *About careerzynith**
careerzynith is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. As a Customer Service Scheduler at careerzynith, you'll be part of a dynamic team that's passionate about making a difference in the lives of our clients.
- *Key Responsibilities**
As a Customer Service Scheduler at careerzynith, you'll be responsible for providing exceptional customer service, scheduling appointments, and ensuring that our clients receive timely and efficient support. Your key responsibilities will include:
- **Client Care** + Professionally answer telephone incoming calls with a welcoming greeting and listen attentively to caller's needs+ Accurately document client's estimate/order number and the reason for calling in the CRM along with all relevant notes+ Ensure customer inquiries regarding product and logistics-related issues are handled in a timely and efficient manner+ Review installer reports and reconcile discrepancies daily as needed+ Accurately analyze and coordinate product-related solutions to meet customer's project needs by conferring with supervisor to ensure any associated costs are properly charged+ Troubleshoot issues and provide solutions related to product and/or processes+ Prioritize inquiries based on level of urgency, identifying matters that require an immediate response+ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution+ Proactively collaborate with other team members to identify and implement process improvement strategies and tactics+ Work well within a team, always seeking to find understanding and work through challenges+ Participate in quality assurance processes/programs/initiatives as requested+ Demonstrate effective and very professional handling of tough calls/ upset or difficult customers+ Review and troubleshoot sales orders+ Analyze quotes and measurements provided by Sales and Technicians for accuracy+ Deliver complete, informative and accurate estimates as requested by the Commercial and Residential sales teams+ Communicate with internal departments to clarify project scope and job details to ensure proper delivery of quoted project+ Master product specifications and applications, quoting, order processing, installation process and related field issues
- **Scheduling** + Contact clients to efficiently schedule installation appointments+ Schedule appointments for field installers to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate+ Follow up and interact with customers and installation teams+ Proficiently navigate a Windows-based & Web-based system to optimize current & future schedules
- *Qualifications**
To be successful as a Customer Service Scheduler at careerzynith, you'll need to possess the following qualifications:
- **Education**: High school diploma
- **Experience**: 3-5 years of customer support experience or experience as Client Service Representative
- **Skills**: + Strong phone contact handling skills and active listening+ Customer Orientation and ability to adapt/respond to different types of characters+ Excellent written, verbal, interpersonal and communication skills+ Strong computer skills including MS Office applications (Outlook, Word, Excel and PowerPoint)+ Ability to multi-task, prioritize, and manage time effectively+ Strong work ethic and capacity to handle high work volume in a teamwork environment
- *What We Offer**
As a Customer Service Scheduler at careerzynith, you'll enjoy a range of benefits, including:
- **Competitive Salary**: A salary that reflects your skills and experience
- **Opportunities for Growth**: A dynamic and supportive environment that encourages professional growth and development
- **Comprehensive Benefits**: A range of benefits, including medical, dental, and vision insurance, as well as a 401(k) plan
- **Flexible Work Arrangements**: A flexible work schedule that allows you to balance your work and personal life
- **Professional Development**: Opportunities for training and development to help you advance your career
- *How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! To apply for the Experienced Customer Service Scheduler position at careerzynith, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
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