Job Description
- *Join careerzynith, a leading provider of exceptional air conditioning services, as a highly skilled Customer Service Representative (CSR) in Panama City Beach, FL!**
At careerzynith, we pride ourselves on delivering top-notch customer service, and we're seeking a talented and customer-focused CSR to join our team. As a CSR, you will play a vital role in assisting our customers, scheduling appointments, and supporting our marketing and sales efforts. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!
- *About careerzynith**
careerzynith has been a trusted name in the HVAC industry since 2015, committed to giving back to our community through charitable initiatives and donations. Our company values a family-oriented atmosphere, professional growth, and integrity in serving our customers. We believe in treating both our employees and customers with fairness and respect, ensuring long-term relationships built on trust.
- *Key Responsibilities**
As a Customer Service Representative (CSR) at careerzynith, you will be responsible for:
- Tracking calling efforts and accomplishments using a call log and providing daily updates to the Manager/Owner
- Coordinating with the Service Dispatcher and Sales Coordinator to review appointment availability
- Assisting the service department in scheduling residential maintenance agreement customers
- Informing customers about the Accessory of the Month when scheduling residential service appointments
- Making outbound calls to commercial customers to schedule appointments for the Commercial Service Agreement Salesperson
- Following up on recommended work noted by service technicians on work orders
- Conducting Quality Assurance checks by calling customers within 24 hours of a service call or completed installation
- Assisting with direct mail and follow-up calling campaigns
- Supporting coordination of home shows, parades, and other community events and sponsorships while maintaining visibility for the company
- Managing the customer CRM software and database
- Responding to customer inquiries from website and online marketing
- Mailing out '5 per day' Service Manager Letters, updating tracking logs, and calling customers to book appointments
- Sending customers a link to the Google review page and requesting feedback
- Providing accurate appointment details to the service and sales teams
- Qualifying leads by using probing questions to assess customer needs and interest level
- Assisting with neighborhood marketing efforts, including door hangers, direct mail, retention marketing, comfort club sales, and appointment scheduling
- Generating reports as needed to track appointments and lead information
- Performing other duties as assigned
- *Qualifications**
To succeed as a Customer Service Representative (CSR) at careerzynith, you will need:
- Experience in a customer service role or similar position in HVAC, home services, or a related industry
- Strong communication and organizational skills
- Ability to multi-task and manage a fast-paced workload
- Proficiency in using customer management software and scheduling tools
- Self-motivated with a positive attitude and willingness to learn
- Strong problem-solving skills and ability to think critically
- *Benefits – Why Work With Us?**
At careerzynith, we offer a comprehensive benefits package, including:
- Competitive Pay & Bonuses – $17-$20+ per hour, plus performance-based incentives
- Weekly Pay Cycle – Reliable and consistent pay
- 401(k) Retirement Plan with Employer Matching
- Health & Wellness Perks – Medical, Dental, & Vision Insurance
- Paid Time Off (PTO) – Vacation, Holidays, Sick Days, and Paid Parental Leave
- Career Development Opportunities – Paid training, certifications, and mentor programs
- Tech Package – Company smartphone or tablet provided
- Company Events – Team BBQs, holiday parties, fishing trips,
- Uniforms & Safety Gear Provided
- *Schedule**
As a full-time CSR at careerzynith, you can expect to work:
- Monday – Friday
- Weekend potential to attend events
- *Work Location**
Our office is located in Panama City Beach, FL, offering a beautiful and vibrant work environment.
- *Equal Employment Opportunity**
At careerzynith, we believe in fostering a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on race, gender, age, disability, or any other protected status.
- *Join Our Team!**
If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you! Apply today to become a valued part of a company that supports its employees and community.
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