Job Description
At careerzynith, we're not just a pest control company – we're a community-driven organization dedicated to keeping our customers safe from unwanted pests and weeds. With a rich history dating back to 1938, we've been serving the beautiful regions of Lake, Mendocino, Napa, and Sonoma counties for generations. Our commitment to exceptional customer service has earned us a reputation as a trusted and reliable partner in the community.
As a Customer Service Representative at careerzynith, you'll play a vital role in delivering outstanding support to our customers and ensuring their satisfaction with our services. If you're a people person with a passion for problem-solving, excellent communication skills, and a willingness to learn and grow with our team, we'd love to hear from you!
- *Our Work Environment**
At careerzynith, we believe that a happy and healthy work environment is essential to our success. Our office is designed to promote productivity, comfort, and well-being. You'll enjoy:
- Sit-stand desks, ergonomic chairs, and headsets to keep you comfortable and focused
- A great location for walks during breaks and lunch, surrounded by beautiful views of birds, trees, and fields
- A casual work attire policy that encourages you to be yourself
- A supportive team environment that values collaboration and open communication
- *Responsibilities**
As a Customer Service Representative at careerzynith, you'll be responsible for:
- Responding to customer inquiries in a timely and professional manner
- Providing sales, service, or technical assistance to customers over the phone, email, or chat
- Training other employees on proper customer service skills to ensure consistency and excellence
- Handling customer concerns by providing resolutions to problems and ensuring customer satisfaction
- Building sustainable relationships and trust with customers through good communication and follow-up
- Providing accurate, valid, and complete information using the right methods and tools
- Recording keeping and accurate documentation to ensure seamless operations
- Processing all incoming mail, including checks for service accounts
- Following communication procedures, guidelines, and policies to ensure consistency and compliance
- Assisting with other duties as assigned, as we're a small and mighty office
- *Skills and Qualifications**
To succeed in this role, you'll need:
- Proven customer support experience in an office environment, with a strong track record of delivering excellent service
- Strong phone contact handling skills and active listening to ensure customer satisfaction
- Familiarity with CRM systems and practices to manage customer interactions and data
- Customer-forward ability to respond to different needs and communication styles, with a focus on building relationships and trust
- Excellent communication and problem-solving skills, with attention to detail and a willingness to learn and grow
- Ability to multi-task, prioritize, and manage time effectively to meet deadlines and deliver results
- Ability to take direct feedback and modify techniques to improve performance and customer satisfaction
- High School degree; College experience preferred
- Possess a valid CA driver's license with a clean driving record
- Familiarity with the pest control industry is a plus
- Ability to quickly learn existing processes and procedures
- Experience in Excel, Google-based applications, and customer relationship management software
- *Physical Requirements**
This role requires:
- Climbing, stooping, crouching, reaching, sitting, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, feeling, talking, hearing, and repetitive motion
- Light work, exerting force up to 20 lbs. occasionally, 10 lbs. frequently, and/or a negligible amount constantly to move objects
- Close visual acuity for activities like visual inspection, reading, and measuring devices
- *Company Benefits**
As a valued member of our team, you'll enjoy:
- 6 paid holidays
- Vacation time
- Vision care
- AirMed (life flight) program
- CA sick leave
- CalSavers retirement savings program
- Free pest control
- *Next Steps**
If you're excited about this opportunity to join our team, please:
- Upload and submit your custom resume through Indeed
- Complete this assessment: https://forms.gle/PCm7xBgNyTPKnr2G7
- If you move forward in the selection process, we'll complete a phone or video screening with candidates prior to scheduling an in-person interview
- An in-person interview will include an official written application, an opportunity to demonstrate skills on our CRM, and a meeting with the interview team
- *Job Type**
- Full-time
- *Pay**
- $17.00 - $22.00 per hour
- *Expected Hours**
- 40 per week
- *Benefits**
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
- *Shift**
- 8 hour shift
- Day shift
- No nights
- *Experience**
- Office: 1 year (Required)
- *License/Certification**
- Valid CA driver's license (Required)
- *Shift Availability**
- Day Shift (Required)
- *Ability to Commute**
- Kelseyville, CA 95451 (Required)
- *Ability to Relocate**
- Kelseyville, CA 95451: Relocate before starting work (Preferred)
- *Work Location**
- In person
We can't wait to hear from you! Apply now and join our team at careerzynith!
Apply for this job