Job Description
- *Job Summary:**
At careerzynith, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As an Experienced Customer Service Specialist I, you'll play a vital role in building long-term rapport with ordering clients, guiding their orders through our operational processes, and providing ongoing communication updates. If you're a highly motivated and self-directed individual with excellent communication skills, we want to hear from you.
- *About careerzynith:**
careerzynith is a leading provider of innovative solutions in the industry. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. As a Customer Service Specialist I, you'll be part of a dynamic team that's passionate about building strong relationships with our clients and exceeding their expectations.
- *Key Responsibilities:**
As an Experienced Customer Service Specialist I, your primary objective will be to build long-term rapport with ordering clients and guide their orders through our operational processes. Your key responsibilities will include:
- Responding to client inquiries regarding updated status of orders via email or phone, depending on the client's preference and/or the time-sensitivity of the order
- Proactively monitoring assigned client base to identify or prevent potential customer satisfaction concerns or order delays
- Providing clear and concise explanations to clients regarding delays to orders and the reasons for the delay, as well as coordinating with clients on any additional information needed
- Reviewing all cancellations and/or case settled orders for appropriate closing statements prior to routing to Production
- Reviewing all work orders received from the Retrieval Department for validity before contacting the client
- Reviewing all work orders received from the Retrieval Department for reason of facility non-compliance and ensuring that all procedures were followed to allow closure, prior to routing to Production
- Monitoring and/or handling of all Special Circumstance Orders (SCO's) which require tight deadlines and special instructions, outside of normal operational processes
- Offering support to ABI Account Managers as needed
- Providing support, direction, and/or resolution on technical issues forwarded from the client
- Composing and preparing confidential correspondence, reports, and other complex documents
- Coordinating with all internal departments to ensure Customer Satisfaction expectations are achieved
- Maintaining customer accounts by identifying and analyzing customer needs to achieve satisfaction
- Performing internet research as needed to locate working phone/fax numbers or a physical address for business entities you are asked to contact per client request, or to offer the ordering client options for various entities they may want to Subpoena
- Monitoring of Work In Progress for 'new' & 'sensitive' client orders, utilizing all reporting tools in the system
- *Level II Responsibilities:**
- Assist with communication of new website registrations and demo requests to the appropriate Account Executives
- Assist in coordinating with Account Managers to obtain specifications for Client Pilot programs and communicate specifications with the auditing department
- *Essential Competencies:**
To succeed as an Experienced Customer Service Specialist I, you'll need to possess the following essential competencies:
- A good understanding of careerzynith's goals and objectives
- High self-motivation and self-direction
- Ability to absorb new ideas and concepts quickly
- Good analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Multi-tasking is essential, as well as being able to adapt to change of work duties
- Qualified typist with a minimum of 45 W.P.M.
- Ability to stay focused and concentrate under normal or heavy distractions
- Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time
- Ability to read, analyze, and interpret common correspondence and records
- Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar
- Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community
- Excellent telephone communication skills, bilingual a plus
- *Qualifications:**
To be considered for this role, you'll need to meet the following qualifications:
- High School Diploma or equivalent required
- Prior work experience in a legal services environment, insurance claims office, or Customer Service/Sales
- Familiarity with med-legal terminology and HIPAA requirements
- *What We Offer:**
As an Experienced Customer Service Specialist I at careerzynith, you'll enjoy a competitive compensation package, including:
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- *How to Apply:**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
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