Job Description
Join careerzynith, a leading provider of innovative solutions in the automotive industry, as we seek an experienced and dynamic Customer Service Lead to join our team in Azusa, CA. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, warehouse staff, and delivery drivers to provide exceptional customer service and drive business growth.
- *About careerzynith**
careerzynith is a forward-thinking company that is dedicated to delivering exceptional customer experiences and driving business growth through innovative solutions. With a strong presence in the automotive industry, we are committed to providing our customers with the best possible service and support. Our team is passionate about delivering results-driven solutions that meet the evolving needs of our customers.
- *Job Responsibilities**
As a Customer Service Lead at careerzynith, you will be responsible for leading a team of customer service representatives, warehouse staff, and delivery drivers to provide exceptional customer service and drive business growth. Your key responsibilities will include:
- Leading a team of customer service representatives, warehouse staff, and delivery drivers to provide exceptional customer service and drive business growth
- Learning all customer service, branch manager, and company-related tasks and responsibilities
- Understanding the full scope of the business and identifying opportunities for improvement
- Assisting with daily operations, including tracking and reviewing monthly customer satisfaction scores and finding corrective action or seeking ways for improvement
- Ensuring all staff follows company procedures per training manuals and company requirements, and initiating any disciplinary action when necessary
- Ensuring drivers are following vehicle maintenance requirements and schedules
- Tracking and charting monthly ISO Quality Objectives and seeking corrective or preventive action when appropriate
- Helping answer customer calls and ensuring company meets quality objective of 5% or lower call center abandonment rate daily
- Helping review open orders, open returns, open delivery notes, and other reports daily to ensure all operational requirements are fulfilled
- Assisting the Operations Manager on creating and developing yearly competency forms to staff and ensuring training is completed per scheduled date
- Monitoring training and conducting training competency tests to ensure training is retained and properly executed
- Assisting the Operations Manager with preparing daily/monthly sales reports for upper management and addressing ideas or concerns during monthly staff meetings
- Assisting the Operations Manager with training new hires for the team
- Assisting with closing the register and/or daily accounting logs
- Assisting with routing drivers, checking in drivers, scanning out drivers, and monitoring and supervising driver productivity
- Assisting the Operations Manager with developing and executing strategies and new methods to increase sales and operation efficiency between all branches
- Resolving and troubleshooting escalated customer service issues
- *Essential Qualifications**
- 2+ years of experience in a customer service or leadership role
- Strong communication and interpersonal skills
- Ability to type 60+ WPM
- High school diploma or equivalent required; bachelor's degree preferred
- Experience working in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Ability to work in a team environment and lead a team of customer service representatives, warehouse staff, and delivery drivers
- Strong attention to detail and organizational skills
- Ability to work in a dynamic and ever-changing environment
- *Preferred Qualifications**
- Experience working in the automotive industry
- Experience with customer relationship management (CRM) software
- Experience with data analysis and reporting
- Experience with training and development programs
- Experience with process improvement and quality control
- Certification in customer service or leadership
- *Skills and Competencies**
- Strong communication and interpersonal skills
- Ability to type 60+ WPM
- High level of accuracy and attention to detail
- Strong problem-solving and analytical skills
- Ability to work in a team environment and lead a team of customer service representatives, warehouse staff, and delivery drivers
- Strong attention to detail and organizational skills
- Ability to work in a dynamic and ever-changing environment
- Strong customer service skills and ability to resolve customer complaints
- Ability to work in a fast-paced environment with multiple priorities
- Strong analytical and problem-solving skills
- Ability to work in a team environment and lead a team of customer service representatives, warehouse staff, and delivery drivers
- *Career Growth Opportunities and Learning Benefits**
careerzynith is committed to providing our employees with opportunities for career growth and development. As a Customer Service Lead, you will have the opportunity to:
- Develop your leadership skills and take on new challenges
- Work with a dynamic and experienced team to drive business growth
- Participate in training and development programs to enhance your skills and knowledge
- Take on new responsibilities and contribute to the success of the company
- Work in a fast-paced and ever-changing environment with multiple priorities
- Develop your analytical and problem-solving skills
- Work in a team environment and lead a team of customer service representatives, warehouse staff, and delivery drivers
- *Work Environment and Company Culture**
careerzynith is a dynamic and fast-paced company that is committed to providing our employees with a positive and supportive work environment. Our company culture is built on the following values:
- Customer focus: We are committed to providing exceptional customer service and support
- Innovation: We are committed to delivering innovative solutions that meet the evolving needs of our customers
- Collaboration: We are committed to working together as a team to drive business growth and success
- Integrity: We are committed to acting with integrity and ethics in all our business dealings
- Respect: We are committed to treating our employees, customers, and partners with respect and dignity
- *Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation package that includes:
- Salary: $20-$25 per hour, depending on experience
- Benefits: medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more
- Perks: flexible work schedule, paid time off, and opportunities for career growth and development
- *How to Apply**
If you are a motivated and experienced customer service professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
- *Equal Employment Opportunity**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a positive and inclusive work environment that values diversity and promotes equal opportunities for all employees.
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