Job Description
At careerzynith, we're a privately owned wholesale produce company that's been thriving on the West Coast for years. As the largest privately owned produce wholesaler in the region, we're committed to fostering a work environment that's built on loyalty, stability, innovation, and growth. Our secret to success lies in the people who make up our team – passionate individuals who are dedicated to enhancing their communities through quality produce.
We're now seeking a talented Customer Service Representative to join our team in Spokane, WA. As a key member of our customer-facing team, you'll play a vital role in providing exceptional service to our customers, processing orders, and running reports to ensure seamless operations. If you're a people person with a passion for the produce industry, we'd love to hear from you!
- *What We Offer:**
At careerzynith, we're proud to offer a comprehensive benefits package that includes:
- Medical, dental, and vision coverage on the first of the month following hire
- ESOP (Profit Sharing) and 401(k) plans to help you save for the future
- Paid vacations and holidays to ensure you have time to relax and recharge
- Coverage under State Sick Leave to support your well-being
- 100% prepaid college tuition for employees and their dependents
- Employee assistance program (EAP) to help you navigate life's challenges
- Potential 90-day performance-based raise and yearly review with possibility of cost of living raise
- Competitive wage range of $20.00-$25.00 per hour, depending on experience and qualifications
- *Job Description:**
As a Customer Service Representative at careerzynith, you'll be responsible for:
- Providing timely and accurate information to incoming customer requests about order status and product details
- Processing customer orders, changes, and returns according to established department policies and procedures
- Partnering with the sales team to meet and exceed customer service expectations
- Working closely with the Operations Support and Transportation departments to ensure seamless operations
- *Essential Responsibilities:**
- Provide exceptional customer service via phone, email, and internal chat-based programs
- Process customer orders and changes accurately and efficiently
- Communicate effectively with customers, sales teams, and internal departments to resolve service failures or customer concerns
- Maintain accurate records and reports to ensure seamless operations
- Collaborate with the sales team to meet and exceed customer service expectations
- *Qualifications:**
- Must know Ten Key by touch
- Advanced level of experience with MS Office, especially Outlook and Excel
- Flexible working schedule to meet the needs of our customers and operations
- Previous experience providing customer service via phone and email
- Ability to multi-task while recording accurate information
- Detail-oriented with attention to detail
- *Preferred Skills and Experience:**
- Previous experience working with AS400
- Knowledge of the produce industry and varieties of produce
- Experience with internal chat-based programs to keep in touch with customers and internal departments
- *Work Environment and Company Culture:**
At careerzynith, we're committed to creating a work environment that's built on loyalty, stability, innovation, and growth. Our team is passionate about food, supply chain, and their community, and we're looking for like-minded individuals to join our team. We offer a dynamic and supportive work environment that's perfect for those who are eager to learn and grow.
- *Career Growth Opportunities and Learning Benefits:**
At careerzynith, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs to help you build your skills and knowledge, including:
- On-the-job training and mentorship
- Regular performance reviews and feedback
- Opportunities for advancement and career growth
- Access to industry-leading training and development programs
- *Compensation, Perks, and Benefits:**
We offer a competitive wage range of $20.00-$25.00 per hour, depending on experience and qualifications. In addition to our comprehensive benefits package, we also offer:
- Potential 90-day performance-based raise and yearly review with possibility of cost of living raise
- Paid vacations and holidays to ensure you have time to relax and recharge
- Coverage under State Sick Leave to support your well-being
- 100% prepaid college tuition for employees and their dependents
- Employee assistance program (EAP) to help you navigate life's challenges
- *How to Apply:**
If you're a motivated and customer-focused individual with a passion for the produce industry, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
- *Equal Opportunity Employer:**
careerzynith is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all employees, and we're proud to be an equal opportunity employer.
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