Job Description
- *Job Summary:**
Are you a highly skilled and bilingual customer service professional looking for a challenging and rewarding opportunity? Do you have a passion for helping customers succeed and a knack for explaining complex technical concepts in a simple and clear manner? Look no further than this exciting freelance, remote position at careerzynith. As a Bilingual Customer Service Representative, you will be the primary point of contact for Korean-speaking customers, providing exceptional technical support and ensuring clear communication and understanding of careerzynith's innovative digital business card platform.
- *About careerzynith:**
careerzynith is a leading provider of digital business card solutions, helping over 55,000 companies transition from traditional to smart digital business cards. Our innovative NFC-enabled products seamlessly integrate with CRM systems and provide advanced lead generation capabilities. With a focus on technological innovation and sustainable business practices, careerzynith serves diverse clients from small businesses to enterprise-level organizations.
- *Why this role exists:**
We're seeking a highly skilled and bilingual (Korean-English) Customer Support Representative to provide exceptional technical support for our digital business card platform. This role is crucial in helping Korean-speaking customers maximize the value of their digital business card investment while ensuring clear communication and understanding of the platform's technical features. The position serves as a vital bridge between careerzynith's innovative technology and its Korean market users.
- *The Impact you'll make:**
As a Bilingual Customer Service Representative, you will be responsible for:
- **Technical Support:** + Assist with digital card activation and setup+ Troubleshoot NFC and QR code functionality+ Guide users through CRM integration processes+ Support mobile app and widget configurations+ Master product knowledge to handle complex technical inquiries+ Provide detailed technical explanations in both Korean and English
- **Customer Communication:** + Handle customer inquiries via email (70%)+ Manage live chat support (20%)+ Provide phone support when needed (10%)+ Ensure clear communication in both Korean and English
- **Account Management:** + Help customers customize their digital landing pages+ Assist with team management features+ Guide users through analytics and reporting tools+ Support enterprise-level platform configurations
- **Product Education:** + Explain technical features and capabilities+ Guide users through platform updates+ Provide best practices for digital card usage+ Share knowledge about integration possibilities
- *Skills, Knowledge, and Expertise:**
To succeed in this role, you will need:
- **Required:** + Native or near-native proficiency in Korean and English+ Minimum 2 years of customer support experience+ Experience with technical product support+ Proven track record in B2B customer service+ Familiarity with CRM systems+ Proven ability to understand and explain tech-heavy products+ Demonstrated experience in technical customer support+ WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up.
- Internet speed of at least 40 Mbps
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
- **Your Superpowers:** + Strong technical aptitude and quick learning ability+ Excellent written and verbal communication skills in both languages+ Problem-solving mindset+ Attention to detail+ Patience and empathy+ Ability to explain complex technical concepts simply+ Strong organizational skills
- *You should apply if…**
- You thrive in a fast-paced, tech-focused environment
- You're passionate about helping customers succeed
- You enjoy solving technical challenges
- You're committed to providing exceptional service
- You're adaptable and eager to learn new technologies
- *What to expect…**
- **Work Setup:** + Remote position+ Must have a reliable internet connection and a quiet workspace+ Required to provide own computer with Intel Core i5 or something similar, or higher operating system
- **Working Hours:** + Monday to Friday, 8 PM to 4 AM EST (Eastern Standard Time)+ Occasional weekend availability for urgent matters+ 40 hours per week
- **Compensation:** + $7 per hour+ No benefits package included
- *Benefits:**
- Opportunity to work with a leading provider of digital business card solutions
- Chance to develop your technical skills and expertise
- Collaborative and dynamic work environment
- Flexible working hours and remote work arrangement
- Opportunity to work with a diverse range of clients and projects
- *How to apply:**
If you're a highly skilled and bilingual customer service professional looking for a challenging and rewarding opportunity, please apply for this exciting freelance, remote position at careerzynith. Don't miss out on this chance to join our team and make a real impact in the digital business card industry.
Apply for this job