Job Description
At careerzynith, we're dedicated to providing exceptional customer experiences that drive business growth and satisfaction. As a leading provider of lead and workflow management solutions, we're committed to empowering our customers to succeed in the home improvement industry. We're now seeking an enthusiastic and self-motivated Bilingual Customer Service Representative to join our team in Fort Lauderdale, FL.
- *About careerzynith**
careerzynith is a dynamic and innovative company that has been a driving force in the home improvement industry since its acquisition by Financeit in 2017. Our full-service contact center in Fort Lauderdale, Florida, specializes in inbound and outbound support, ensuring that our customers' expectations are met and managed throughout the lifespan of their projects. With a platform that powers over $3 billion in annual sales, we're dedicated to delivering exceptional customer experiences that drive business growth and satisfaction.
- *The Role**
As a Bilingual Customer Service Representative, you'll play a critical role in providing top-notch support to our customers. You'll be responsible for answering incoming calls, responding to customer requests, and adapting to fast-changing guidelines with customers. Your excellent communication skills, both written and verbal, will be essential in conveying information and resolving issues in a friendly and respectful manner.
- *Key Responsibilities**
- Answer incoming calls and respond to customer requests in a timely and professional manner
- Work in a fast-paced environment, adapting to changing guidelines and priorities
- Book appointments for customers with a high degree of data accuracy
- Maintain excellent written and verbal communication skills, ensuring that customers receive clear and concise information
- Identify and escalate issues to supervisors, providing solutions and recommendations to resolve customer concerns
- Inform clients by explaining procedures, answering questions, and providing information
- Maintain and improve quality results by adhering to standards and guidelines
- *Requirements**
- High school graduate or equivalent
- Minimum of one year experience in an inbound/outbound call center or retail environment
- Excellent oral and written communication skills, with the ability to communicate effectively in both Spanish and English
- Ability to multitask, speaking on the phone, using the computer, and typing simultaneously
- Ability to type at least 25 words per minute
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Must be fluent (speaking/reading/writing) in both Spanish and English
- *Benefits**
- Opportunity to continue working from home in our post-pandemic workplace
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service with company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90-day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
- *Work Environment and Company Culture**
At careerzynith, we're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals who share our passion for customer service. As a Bilingual Customer Service Representative, you'll have the opportunity to work with a diverse team of professionals who are passionate about delivering exceptional customer experiences.
- *Compensation and Perks**
We offer a competitive salary and a range of benefits that support your physical, emotional, and financial well-being. Our compensation package includes:
- Competitive salary
- Medical, Dental, and Vision benefits after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service with company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90-day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
- *Next Steps**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you! Please submit your application, and we'll contact you if you become selected for a phone interview. Join our team at careerzynith and be part of a dynamic and innovative company that's dedicated to empowering customers to succeed in the home improvement industry.
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