Job Description
At careerzynith, we're committed to delivering innovative risk management solutions that empower our clients to thrive in an ever-changing landscape. As a seasoned Data Entry Supervisor, you'll play a pivotal role in driving our success by overseeing the daily production of two critical teams: the Intake Data Entry Team and the Intake Liability team. If you're a results-driven leader with a passion for process improvement and exceptional communication skills, we want to hear from you.
- *About careerzynith**
careerzynith is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health, and disability management industries. Founded in 1987 and publicly traded on the NASDAQ stock exchange since 1991, we've built a reputation for delivering cutting-edge solutions that meet the evolving needs of our clients. With a strong, supportive culture and a commitment to career advancement opportunities, we're a stable and growing company that values our employees as our greatest asset.
- *Key Responsibilities**
As a Data Entry Supervisor at careerzynith, you'll be responsible for:
- Directing a designated group of employees in their day-to-day operations, ensuring seamless workflow and high-quality service delivery
- Managing daily service levels, quality of service, and attendance, with a focus on identifying trends and implementing process improvements
- Providing coaching and guidance to individual associates, helping them overcome complex issues and achieve their full potential
- Identifying process gaps and making recommendations to enhance efficiency and productivity
- Preparing and delivering weekly reports and end-of-month scorecards to stakeholders, ensuring transparency and accountability
- Collaborating with cross-functional teams to drive business growth and improve customer satisfaction
- Performing daily, weekly, and monthly reviews of various reports, invoices, logs, and expenses to ensure accuracy and compliance
- Additional duties as required, including writing yearly reviews for associates and working Service Now tickets in a timely manner
- *Essential Qualifications**
To succeed in this role, you'll need:
- A minimum of a high school diploma or equivalent, with 2+ years of college preferred
- 2+ years of customer service experience in a leadership role, preferably in a call center environment
- Experience in a management or supervisory role, with a proven track record of driving results and improving processes
- Solid Microsoft skills, including proficiency in Excel, Word, and PowerPoint
- Excellent written and verbal communication skills, with the ability to communicate complex information to both technical and non-technical stakeholders
- A clear understanding of KPIs for claims, with the ability to analyze data and make informed decisions
- Experience with FNOL processing of WC claims from start to finish, as well as liability claims
- Familiarity with systems such as CareMC, SharePoint tools, and Service Now
- *Preferred Qualifications**
While not required, the following qualifications would be a plus:
- Experience with data entry and liability claims
- Familiarity with industry-specific software and systems
- Certification in a relevant field, such as claims management or customer service
- Experience working in a remote or virtual environment
- *Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Data Entry Supervisor, you'll have access to:
- Ongoing training and development opportunities, including workshops, webinars, and online courses
- Mentorship and coaching from experienced leaders and subject matter experts
- Opportunities for career advancement and professional growth within the company
- A comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) and ROTH 401(k) plan
- *Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from home or a designated remote workspace. Our company culture is built on the core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT!). We're a stable and growing company with a strong, supportive culture and a commitment to employee satisfaction.
- *Compensation and Perks**
careerzynith offers a competitive salary range of $16.36 - $26.31 per hour, depending on location and experience. In addition to a comprehensive benefits package, we offer:
- A flexible schedule and remote work options
- Opportunities for career advancement and professional growth
- Ongoing training and development opportunities
- A supportive and inclusive company culture
- A comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) and ROTH 401(k) plan
- *How to Apply**
If you're a motivated and results-driven leader with a passion for process improvement and exceptional communication skills, we want to hear from you. Apply now to join our team as a Data Entry Supervisor and take the first step towards a rewarding and challenging career at careerzynith.
- *Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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