Job Description
At careerzynith, we're on a mission to revolutionize the way we connect and communicate. As a leading provider of innovative telecommunications solutions, we're seeking an experienced Telecommunication Customer Support Specialist to join our team in Chicago, IL. If you're a seasoned professional with a passion for delivering exceptional customer service and a deep understanding of telecom operations, we want to hear from you.
- *About careerzynith**
careerzynith is a dynamic and forward-thinking company that's dedicated to pushing the boundaries of what's possible in the world of telecommunications. With a strong focus on innovation, customer satisfaction, and employee growth, we're creating a workplace culture that's both challenging and rewarding. Our team is made up of talented individuals who share a common goal: to deliver exceptional results and make a real difference in the lives of our customers.
- *Job Summary**
As a Telecommunication Customer Support Specialist at careerzynith, you'll be responsible for representing our company as the main operations contact for our existing and new customer base. This is a unique opportunity to join a dynamic team and make a real impact on the way we deliver customer service. With a focus on telecom operations management, you'll be working closely with customers, carriers, and internal stakeholders to resolve complex issues and deliver exceptional results.
- *Key Responsibilities**
- Represent careerzynith as the main operations contact for our existing and new customer base
- Manage and support customers through the entire order process, from new orders to complex orders and disconnect orders
- Resolve billing and trouble tickets in a timely and efficient manner
- Escalate and monitor outages, and project manage all orders through completion
- Build and maintain positive relationships with customers and internal stakeholders
- Develop and implement projects to local and IXC Telcos, including AT&T, Verizon, Sprint, Lumen, Windstream, and other telecommunications companies
- Review and analyze telecom order packages, submit to carrier, and manage project through installation
- Implement and manage inventory records utilizing CSRs
- *Principal Duties and Responsibilities**
- Minimum of 10+ years of high-level experience in a related field operations within a telecommunications company
- Self-managed and driven, with a proactive, self-motivated, and determined attitude
- Excellent customer service skills and interpersonal skills
- Advanced level skills in MS Office, with a focus on Excel
- Ability to work under pressure and to multi-task
- Customer-focused with an eagerness to engage when issues are encountered
- Background in managing legacy telco products, including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
- Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
- Ability to understand, analyze, and explain Telco USOCs on CSRs
- *Essential Qualifications**
- 10+ years of high-level experience in a related field operations within a telecommunications company
- Excellent customer service skills and interpersonal skills
- Advanced level skills in MS Office, with a focus on Excel
- Ability to work under pressure and to multi-task
- Proactive, self-motivated, and determined attitude
- Customer-focused with an eagerness to engage when issues are encountered
- *Preferred Qualifications**
- Background in managing legacy telco products, including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
- Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
- Ability to understand, analyze, and explain Telco USOCs on CSRs
- *Skills and Competencies**
- Excellent communication and issue resolution skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong customer service skills and interpersonal skills
- Advanced level skills in MS Office, with a focus on Excel
- Ability to work under pressure and to multi-task
- Proactive, self-motivated, and determined attitude
- Customer-focused with an eagerness to engage when issues are encountered
- *Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Telecommunication Customer Support Specialist, you'll have access to a range of training and development opportunities, including:
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- *Work Environment and Company Culture**
careerzynith is a dynamic and forward-thinking company that's dedicated to creating a workplace culture that's both challenging and rewarding. Our team is made up of talented individuals who share a common goal: to deliver exceptional results and make a real difference in the lives of our customers. We're committed to:
- Creating a workplace culture that's inclusive, diverse, and respectful
- Providing ongoing training and development opportunities to enhance your skills and knowledge
- Recognizing and rewarding outstanding performance
- Encouraging collaboration and teamwork
- Fostering a culture of innovation and creativity
- *Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation package, including:
- Salary: $ [insert salary]
- Benefits: [insert benefits]
- Perks: [insert perks]
- Paid time off: [insert paid time off]
- Holidays: [insert holidays]
- *How to Apply**
If you're a seasoned professional with a passion for delivering exceptional customer service and a deep understanding of telecom operations, we want to hear from you. To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications.
Don't miss out on this opportunity to join a dynamic team and make a real impact on the way we deliver customer service. Apply now to become a Telecommunication Customer Support Specialist at careerzynith!
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