Job Description
- *Job Summary:**
Join careerzynith, a leading retail organization, as a Customer Service Supervisor in our Main Store location at Fort Drum, NY. As a key member of our team, you will be responsible for overseeing associates in delivering exceptional customer experiences, driving sales growth, and maintaining a positive work environment. If you have a passion for leadership, customer service, and retail operations, we encourage you to apply for this exciting opportunity.
- *About careerzynith:**
careerzynith is a dynamic and customer-focused organization that operates a range of retail stores across the United States. Our mission is to provide an exceptional shopping experience for our customers, while also fostering a positive and inclusive work environment for our employees. As a Customer Service Supervisor, you will play a critical role in achieving our goals and contributing to the success of our team.
- *Key Responsibilities:**
- Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s)
- Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and careerzynith brand loyalty
- Ensures a high level of customer satisfaction through excellent service, including greeting each customer, assessing their needs, and providing resolution
- Leads associates utilizing effective communications skills, trains, and coaches them to ensure they are well-equipped to provide a personalized shopping experience
- Ensures associates have product knowledge and sales skills to serve the customer in assigned area(s)
- Trains/coaches associates on merchandise presentation standards, including arranging space on sales floor, setting up promotional fixtures, and displaying promotional merchandise
- Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses
- Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory
- Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist
- Provides effective feedback on adherence to established performance standards and recommends development opportunities
- *Essential Qualifications:**
- Completion of high school or the equivalent
- Retail experience
- Demonstrated willingness and potential for additional responsibility
- Ability to work a varied schedule, including weekends and holidays, between the hours of 0945-1915
- Availability to work an average of 34 hours per week, with weekends required
- *Preferred Qualifications:**
- Previous supervisory experience in a retail environment
- Strong leadership and communication skills
- Ability to work effectively in a fast-paced environment
- Knowledge of retail operations, including sales, customer service, and inventory management
- *Skills and Competencies:**
- Excellent customer service and communication skills
- Strong leadership and coaching abilities
- Ability to work effectively in a team environment
- Strong problem-solving and conflict resolution skills
- Ability to maintain a high level of productivity and efficiency in a fast-paced environment
- Strong analytical and problem-solving skills
- *Career Growth Opportunities and Learning Benefits:**
- careerzynith offers a range of career growth opportunities, including promotions to senior leadership positions and specialized training programs
- Our comprehensive training program provides employees with the skills and knowledge needed to succeed in their roles
- careerzynith is committed to the development of our employees and offers a range of learning and development opportunities, including training programs, workshops, and conferences
- *Work Environment and Company Culture:**
- careerzynith is a dynamic and customer-focused organization that operates a range of retail stores across the United States
- Our mission is to provide an exceptional shopping experience for our customers, while also fostering a positive and inclusive work environment for our employees
- We value diversity, equity, and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees
- *Compensation, Perks, and Benefits:**
- Competitive salary of $18.61 per hour
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career growth and advancement
- Discounts on careerzynith products and services
- *How to Apply:**
If you are a motivated and customer-focused individual with a passion for leadership and retail operations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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