Job Description
Join careerzynith, a leading airline in the Pacific, as a Customer Service Agent at the Lihue Airport. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience. With a competitive salary, comprehensive benefits, and opportunities for career growth, this is an exciting opportunity to join a dynamic and innovative company.
- *About careerzynith**
careerzynith is a subsidiary of Alaska Air Group, operating as a major airline in the Pacific. With a rich history spanning over 95 years, we have established ourselves as a leader in the industry, known for our commitment to safety, customer satisfaction, and community involvement. Our mission is to connect people with aloha, providing a unique and memorable experience for our guests.
- *Job Overview**
As a Customer Service Agent, you will be the face of careerzynith, responsible for providing exceptional customer service to our guests at the Lihue Airport. Your primary responsibilities will include:
- Greeting and assisting guests at the ticket counter and gate
- Processing check-in, baggage handling, and other travel-related tasks
- Providing information and resolving issues related to flights, fares, and travel documents
- Maintaining a clean and organized workspace, adhering to safety and security protocols
- Collaborating with colleagues to ensure seamless operations and exceptional customer service
- *Key Responsibilities**
- Provide exceptional customer service to guests, ensuring a positive and memorable experience
- Process check-in, baggage handling, and other travel-related tasks efficiently and accurately
- Respond to guest inquiries and resolve issues related to flights, fares, and travel documents
- Maintain a clean and organized workspace, adhering to safety and security protocols
- Collaborate with colleagues to ensure seamless operations and exceptional customer service
- Participate in ongoing training and development to enhance skills and knowledge
- *Pay and Benefits**
- Competitive salary of $15.92 per hour, with pay increases in accordance with the collective bargaining agreement
- Comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for career growth and professional development
- Paid training and certification programs
- Access to exclusive employee discounts and perks
- *Work Environment and Culture**
- Work in a fast-paced and dynamic environment, with a focus on customer satisfaction and safety
- Collaborate with a diverse and talented team of professionals
- Participate in ongoing training and development to enhance skills and knowledge
- Enjoy a comprehensive benefits package and opportunities for career growth
- Contribute to a company that values community involvement and social responsibility
- *Requirements**
- Legally authorized to work in the United States
- Minimum 18 years old
- Possess at least a high school diploma or equivalent education
- Valid driver's license issued in the United States (driver's permits and provisional driver's licenses not allowed)
- Ability to lift up to 70 lbs. when checking in guests' bags
- Ability to accept any work shift awarded
- Ability to complete pre-employment drug test and if hired, random drug testing
- Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
- No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt, long-sleeved shirt, or blouse), including but not limited to the neck area and above, any visible areas on hands, or any visible areas while in a crouching position. Covering tattoos with makeup or bandages is not acceptable.
- *Preferred Qualifications**
- Airline experience
- Customer service experience in the hospitality industry
- *Interview Process**
- Candidates applying to this requisition may be considered for the interview process below
- The interview process consists of a 30-minute virtual interview and a 30-minute in-person interview
- Candidates successful in the interview process may be invited to paid classroom training in Honolulu
- *Training and Development**
- Paid training and certification programs
- Ongoing training and development to enhance skills and knowledge
- Opportunities for career growth and professional development
- *Equal Opportunity Employer**
careerzynith is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
- *How to Apply**
If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We look forward to hearing from you!
- *Contact Us**
For more information about this opportunity, please contact our recruitment team at [insert contact information]. We are happy to answer any questions you may have and provide additional information about our company and this role.
- *Apply Now**
Don't miss this opportunity to join a dynamic and innovative company. Apply now to become a Customer Service Agent at careerzynith!
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