Job Description
Role Description
This is a remote position. Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Insurance Verification & Patient Coordination Specialist) on behalf of a growing physical therapy practice. This role is a blend of insurance verification, patient intake, and front-office support, with a strong focus on managing referrals, ensuring patients are scheduled, and verifying insurance coverage accurately. You will play a key role in helping the clinic handle high patient volume and streamline administrative workflows. This is ideal for someone who is detail-oriented, proactive, and comfortable handling both phone-based tasks and back-office processes in a fast-paced healthcare environment.
- Key Responsibilities
- Insurance Verification & Authorization
- Verify insurance eligibility and benefits for new and existing patients
- Obtain prior authorizations and ensure all requirements are met prior to appointments
- Communicate with insurance providers to clarify coverage and resolve issues
- Track and follow up on pending verifications and authorizations
- Explain insurance benefits and coverage details to patients as needed
- Patient Scheduling & Communication
- Manage appointment scheduling and confirmations
- Follow up with patients who have missed appointments
- Respond to patient inquiries via phone and email
- Maintain a professional, friendly, and patient-centered communication style
- Administrative & Back-Office Support
- Process and maintain accurate patient records
- Check charges against documentation for accuracy
- Follow up on missing signed plans of care
- Assist with data entry, reporting, and general administrative tasks
- Collaborate closely with the Office Manager and team throughout the day
- Tools & Systems
- TheraOffice (EMR & Billing)
- Microsoft Office (Excel, Word, PowerPoint)
- PDF tools (Foxit Phantom PDF)
- Phone systems (VoIP capable)
- Qualifications
- Experience in medical insurance verification and authorizations
- Strong phone communication skills and confidence handling patient calls
- Experience in patient scheduling, intake, or referral coordination
- Excellent attention to detail and accuracy
- Strong organizational and multitasking skills
- Experience in physical therapy or outpatient healthcare settings is preferred
- Spanish-speaking ability is a plus (large Spanish-speaking patient population)
- Requirements
- Must be available during clinic hours (Monday–Friday, 8:00 AM – 5:00 PM MST)
- Strong English communication skills (written and verbal)
- Must have a dedicated, private workspace compliant with HIPAA requirements
- Benefits
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families across the globe.
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