Job Description
- *Join careerzynith's Dynamic Team and Thrive in a Remote Work Environment**
Are you a motivated and organized individual with exceptional customer service skills? Do you enjoy working independently and taking on new challenges? If so, we invite you to apply for the Remote* Customer Experience & Operations Assistant position at careerzynith. As a key member of our team, you will play a vital role in ensuring every aspect of the customer experience is a positive one, from phone calls to email inquiries, and learning experiences.
- *About careerzynith**
careerzynith is a small, growing company that values remote, independent work while maintaining a tight-knit environment. We are an innovative online contractor training company with a solid reputation in the industry for offering state-of-the-art training solutions and adapting quickly to changes in industry training needs. Our team is passionate about delivering exceptional customer experiences and providing opportunities for growth and development.
- *Job Description**
As a Remote* Customer Experience & Operations Assistant, you will be responsible for ensuring every aspect of the customer experience is a positive one. This includes:
- Answering all incoming calls and providing exceptional customer service to callers by answering questions about services/products, and offering basic technical support
- Processing orders and collecting customer information over the phone and updating their online accounts
- Responding to email inquiries in a timely manner
- Providing administrative support, including processing Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks
- Conducting outgoing calls to customers who are missing information from their profiles
- Completing updates to curriculum, including formatting and adding images/audio to slides
- Reviewing course content to check for grammatical/spelling errors, and general room for improvement
- Performing light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks
- Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions)
- Additional tasks or projects as identified
- *Key Responsibilities**
- Provide exceptional customer service to callers, responding to questions and concerns in a timely and professional manner
- Process orders and collect customer information over the phone and update their online accounts
- Respond to email inquiries in a timely manner, ensuring that customers receive prompt and accurate responses
- Provide administrative support, including processing Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks
- Conduct outgoing calls to customers who are missing information from their profiles
- Complete updates to curriculum, including formatting and adding images/audio to slides
- Review course content to check for grammatical/spelling errors, and general room for improvement
- Perform light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks
- *Qualifications**
To be successful in this role, you will need:
- Reliable strong internet connection
- Quiet work environment suitable for talking on the phone with customers
- Functional office setup with working, up-to-date computer (careerzynith may provide a computer if needed)
- We will provide you with a phone, which can connect directly to your modem/router. Phone line not necessary
- Customer service experience
- Proficiency with Excel/Google Sheets and Word/Google Docs
- Excellent writing skills
- Attention to detail and ability to multitask
- Reliable
- Organized
- Self-starter
- Motivated
- Independent worker
- Excellent phone and people skills, including listening, problem solving, and conflict resolution
- Ability to prioritize projects
- *Additional Information**
- This is a remote position, and you will be working from home in your home office
- The ideal candidate will be available in-person for an occasional Saturday classroom session (approx. once per month)
- Additional pay, including travel expenses, for these days
- Locations may vary, but will primarily be in Taunton, MA
- $18/hr. plus quarterly performance bonuses totaling up to $1,000.00
- *Why Join careerzynith?**
- We offer a low-stress role with great rewards
- We believe in giving each employee the opportunity to work independently and manage their own responsibilities
- We provide opportunities for growth and development
- We offer a competitive salary and quarterly performance bonuses
- We provide a fun and dynamic work environment
- *Ready for an Easy Start?**
If you're reliable and willing to learn, we want you. Apply now and join our dynamic team at careerzynith.
- *Apply To This Job**
Apply To This Job
Apply for this job