Job Description
At careerzynith, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As a leading organization in the industry, we're committed to fostering a culture of inclusivity, growth, and innovation. Our mission is to empower our employees to thrive in their careers while making a meaningful impact on our customers' lives.
We're seeking an experienced Part-Time Remote Customer Service Representative Associate | Flex to join our team. As a key member of our customer service team, you'll play a vital role in delivering outstanding service to our clients, resolving issues efficiently, and providing personalized support. If you're passionate about customer service, have excellent communication skills, and are looking for a dynamic and flexible work environment, we encourage you to apply.
- *About the Role:**
As a Part-Time Remote Customer Service Representative Associate | Flex, you'll work exclusively Monday-Friday, with no evenings or weekends. You'll be responsible for providing prompt and accurate responses to telephone inquiries from both customers and financial professionals. You'll be trained on our products in a structured and active inbound contact-center environment, where you'll answer inquiries on product features, understand product performance, and educate callers on the self-service features of our website.
- *Key Responsibilities:**
- Answer incoming calls from customers or financial professionals who need assistance on our procedures
- Build relationships by listening, paraphrasing, and problem-solving
- Provide clear information and manage a diverse clientele
- Emphasize attendance and punctuality, with a focus on delivering exceptional customer service
- Support basic careerzynith website registration and navigation
- Research required information using available resources
- Follow up with customers or financial professionals to ensure their needs are met
- Respond to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- *What You Bring:**
- High School Diploma or GED required
- Aim to exceed standard call center metrics while providing excellent customer service
- Computer proficiency skills, with a focus on process and customer relationships
- Ability to work shift-times between 7am-6pm
- For 100% remote and hybrid roles: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
- *Compensation and Benefits:**
- Competitive salary range: $43,000 - $47,000
- Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location
- Eligible for an annual incentive program
- Comprehensive benefits package, including: + Choice of medical and dental plan options+ Generous time off plan+ Outstanding 401(k) company match+ Award-winning campus with discounted amenities, including an onsite health center, child development center, fitness facility, convenience store, and two cafeterias+ Inclusive, engaged culture with Employee Resource Groups that welcome and celebrate diversity
- *Why Join careerzynith?**
At careerzynith, we're committed to creating a work environment that supports the True Balance of our employees and their families. We offer a range of benefits, campus amenities, and inclusive programs that make us a top workplace employer. Our employees and leaders take an active role in shaping our culture, and we're proud to be recognized for our commitment to diversity, equity, and inclusion.
- *Your Future Starts Here:**
Don't miss out on this exciting opportunity to join our team. We're looking forward to hearing from you. Apply now to become a Part-Time Remote Customer Service Representative Associate | Flex at careerzynith.
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