Job Description
Title: Site Reliability Engineer (SRE) Infrastructure
Location: New York, NY (Hybrid work)
Paytype: W2 (No C2C)
Job Summary:
In the role of a (SRE) production support engineer, you will assume a crucial responsibility for maintaining the stability, availability, and performance of our API-based payment product(s) and all Network and Infrastructure system(s), including Datacenter and cloud.
Collaboration with cross-functional teams, such as Operations, developers, QA engineers, and customer support, will be pivotal as you tackle technical challenges and deliver outstanding support to both our internal teams and clients.
- Responsibilities:
- Take ownership of making our application resilient, reliable, and scalable
- Provides application support, troubleshooting, application testing, Knowledge transfer, and post-implementation review of new/changed applications. (Hands-On)
- Coordinate issue resolution with operations, functional, and technical teams to provide a high level of service to our customers both internal and external and adhering to our strict SLAs for response and restoration times.
- Well versed in managing incident calls during outages and involving right people on the call and taking it to closure with root cause determination.
- Develop and maintain documentation for known issues, workarounds, and standard operating procedures to assist in efficient problem resolution and knowledge sharing.
- Monitoring the applications' stability, troubleshoot issues and resolve to ensure that client systems are operational, and any loss of service are restored completely.
- Possess good organizational skills and a keen attention to detail to anticipate any potential issues and take proactive measures to resolve. Qualifications
- Batch Monitoring & Job scheduling tools like ESP & Autosys & windows task
- Working knowledge of SQL Databases & basic network configuration
- Good in ITIL Basic Knowledge (Incident/Problem/Change/Release Management
- Ability to work on-site via a hybrid work schedule. Education, Training, and Experience:
- Bachelor's degree in information technology or computer science
- 5+ Years Experience developing and maintaining with Cloud Technologies (AWS, or Azure
- 5+ Years Experience with Networking troubleshooting skill
- 5+ Years Experience with Datacenter management and troubleshooting with (VMWare or Hyper-V)
- Good working experience on Windows Server, IIS, and networking
- AWS certification a plus
- Strong integrity and character; personal accountability and detail-oriented organization are essential.
- Ability to work independently as well as being a team player.
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