Job Description
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About careerzynith – A Mission‑Driven Non‑Profit Championing Crisis Support
At careerzynith, we are dedicated to safeguarding the emotional and physical well‑being of individuals who are Deaf, Hard of Hearing, Late‑Deafened, DeafBlind, DeafDisabled, and Deaf+. Operating across Missouri and extending our reach nationwide, we provide a comprehensive suite of services that includes crisis intervention, safety planning, legal and medical advocacy, case management, and innovative crisis videophone, text, chat, and hotline solutions. Our work is guided by a consumer‑centered, trauma‑informed philosophy that respects the unique cultural and linguistic needs of the Deaf community.
As a proud participant in the national 988 Lifeline network, careerzynith delivers reliable, life‑saving assistance through its chat and text platforms. We invite passionate professionals to join our remote team and become a pivotal part of our lifesaving mission.
Position Overview – Remote Crisis Chat & Text Counselor
The Remote Crisis Chat & Text Counselor role is a full‑time, remote opportunity that reports to the Chat & Text Operations Manager. Starting on June 9, 2025, you will provide immediate, empathetic support to individuals reaching out via the 988 Lifeline chat and text backup network. This position offers a competitive hourly wage ranging from $17‑$21, with shift differentials and a robust benefits package for full‑time staff.
- Key Responsibilities
- Adhere strictly to careerzynith’s policies, procedures, and ethical standards.
- Deliver compassionate, trauma‑informed emotional support through the Lifeline chat and text platform.
- Co‑create personalized safety and action plans with every client, ensuring clear, actionable steps forward.
- Identify and report cases of child abuse to appropriate services in accordance with state regulations.
- Escalate emergencies to local law enforcement or emergency services when a client is at imminent risk.
- Perform follow‑up outreach via text, email, or phone when clinical protocols dictate continued support.
- Document each interaction meticulously, maintaining accurate, confidential records that meet quality‑assurance standards.
- Participate in quarterly quality‑improvement evaluations and any additional performance reviews as required.
- Attend all mandatory monthly agency in‑service meetings to stay current on best practices and organizational updates.
- Complete all required annual Lifeline trainings, as well as any supplemental certifications or specialized training assigned by careerzynith.
- Consult with the Shift Supervisor, Senior Crisis Counselors, Program Managers, and the Program Director for complex or ambiguous cases.
- Fulfill any other duties assigned that support the overall mission of careerzynith.
- Essential Qualifications
- Successful completion of careerzynith’s intensive 100+ hour crisis intervention training program.
- Minimum age of 18 years.
- Demonstrated empathy, patience, and a genuine desire to help individuals in crisis.
- Exceptional written English proficiency, including grammar, spelling, and reading comprehension.
- Basic computer literacy with proficiency in Zoom, Google Chrome, and standard office software; ability to quickly adopt new digital tools.
- Ability to remain calm, composed, and effective under high‑stress situations.
- Reliable high‑speed internet connection and a dedicated desktop or laptop capable of running Zoom and a web browser simultaneously (phones and tablets are not suitable).
- Access to a private, quiet workspace where confidentiality is guaranteed.
- Eligibility to pass a comprehensive background check.
- Ability to attend all scheduled training sessions without conflict.
- Preferred Qualifications & Experience
- Bachelor’s degree or higher in psychology, social work, counseling, or a related field (not mandatory but advantageous).
- Prior experience in crisis management, mental health support, or suicide prevention hotlines.
- Familiarity with Deaf culture, American Sign Language (ASL), or other communication methods used within the Deaf community.
- Experience working remotely in a regulated, high‑privacy environment.
- Demonstrated commitment to diversity, equity, and inclusion, with the ability to serve people of all races, ethnicities, sexual orientations, gender identities, abilities, and veteran status.
- Core Skills and Competencies for Success
- Active Listening: Ability to
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