Job Description
- Job Description:
- Receive inbound calls and place outbound calls
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions in various dealership CRM's
- Attend trainings to maintain up-to-date skills and knowledge
- Appointment scheduling
- Lead Follow-Up
- Requirements:
- High school diploma/GED
- Previous experience as a Automotive Business Development Representative or in a similar role is preferred
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Familiarity with Customer Relationship Management (CRM) programs
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Bilingual preferred, but not mandatory
- Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
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