Job Description
At careerzynith, we're a global leader in the customer experience (CX) industry, dedicated to delivering exceptional experiences for our clients and their customers. With a team of 170,000 associates across the globe, we're the driving force behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We're now seeking an experienced Spanish Customer Service Agent to join our remote team. As a key member of our customer service team, you'll play a vital role in providing exceptional customer experiences, resolving customer inquiries, and driving customer satisfaction.
- *About the Job**
As a Spanish Customer Service Agent, you'll be responsible for handling customer inquiries, resolving issues, and providing first-touch resolution whenever possible. You'll be working with a diverse range of customers, responding to their queries, and ensuring that their needs are met. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving customer satisfaction.
- *Key Responsibilities**
- Respond to all customer inquiries within given timescales, efficiently and effectively
- Develop and maintain a full knowledge of client products and services
- Recognise when a problem or query should be transferred to another department or a more senior member of staff
- Deal with all correspondence as requested/required
- Log all calls accurately and in line with procedure
- Responsible for maintaining and updating all administration
- Demonstrate an ability to troubleshoot, analyse, and identify solutions using existing guidelines and tools
- Meet minimum monitoring criteria and meet and exceed daily/weekly targets
- Work as part of a team
- Constantly learn, expand, and share your knowledge
- *Essential Qualifications**
- Native level of English and Spanish (you will handle calls and emails in both Spanish and English)
- Experience or aptitude for customer service
- True team player, no 9-5 mentality
- Knowledge of Mac/PC, Android, and iOS operating systems
- Good organisational skills
- A minimum of 20 wpm on a keyboard
- Strong client-facing communication skills
- Strong sense of ownership and drive to go the extra mile to solve an issue
- Ability to troubleshoot problems, research, and find answers to client questions
- Ability to work under pressure
- *Desirable Qualifications**
- Previous fashion background or retail experience
- ECDL qualification an advantage
- *Working Hours**
- 37.5 hours, 5 days from 6 on a rotational basis - Mon - Sat between 09:00 and 20:00
- *What We Offer**
- Competitive salary
- Opportunity to work with a global leader in the CX industry
- Remote work environment
- Collaborative and dynamic team
- Continuous learning and development opportunities
- Recognition and rewards for outstanding performance
- Comprehensive benefits package
- *Why Join careerzynith?**
At careerzynith, we're passionate about delivering exceptional customer experiences and driving customer satisfaction. We're a global leader in the CX industry, with a team of 170,000 associates across the globe. We're committed to innovation, excellence, and customer-centricity. If you're passionate about customer service, have a strong work ethic, and are looking for a challenging and rewarding role, then we'd love to hear from you.
- *How to Apply**
If you're interested in this exciting opportunity, please submit your application today. We can't wait to hear from you!
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