Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
The Home-Based Customer Service Specialist plays a key role in delivering seamless, solutions-focused experience to clients across various industries. You will act as the voice of the company, handling inquiries, resolving service issues, and maintaining high levels of customer satisfaction. This role is ideal for someone with strong communication skills and a passion for delivering exceptional service, all while working from the comfort of your home.
REQUIRED CORE COMPETENCIES
Clear Communicator: Strong written and verbal English skills to communicate professionally with customers across various channels.
Customer-Focused: Actively listens, shows empathy, and prioritizes customer satisfaction in every interaction.
Solutions-Oriented: Resolves issues efficiently and accurately while maintaining a positive customer experience.
Detail-Oriented: Maintains accurate records of customer interactions and ensures data accuracy in all communications.
Goal-Driven: Meets or exceeds key performance metrics such as response time, first-contact resolution, and customer satisfaction scores.
Collaborative: Works effectively with internal teams to address service needs and support operational excellence.
WHAT YOU WILL DO
Customer Service & Support
Handle customer inquiries via phone, email, or live chat
Resolve customer complaints and service issues with professionalism and urgency
Maintain high levels of customer satisfaction through active listening and clear communication
Provide accurate information regarding products, services, and policies
Ensure timely documentation of customer interactions in CRM tools
Issue Resolution & Collaboration
Collaborate with internal teams to escalate and resolve service-related issues
Track service needs and follow through until full resolution
Support customers in a variety of industries with diverse needs
Performance & Quality
Meet or exceed service-level targets such as response time, first-contact resolution, and satisfaction scores
Adhere to established customer service procedures and company policies
Continuously looking for ways to improve the customer experience
WHAT WE LOOK FOR
Education: Bachelor’s degree in Communications, Business Administration, or a related field (preferred).
Experience: 1–2 years of experience in customer-facing roles such as call center, retail, or hospitality.
Language Proficiency: Strong verbal and written communication skills with a professional customer service tone.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills:
Experience using phones, email, or live chat to support customers
Familiarity with customer service tools and CRM platforms
Strong understanding of service etiquette and professional communication
Basic problem-solving and troubleshooting abilities
Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction
Familiarity with industry-specific tools or platforms is an advantage
WHAT WE OFFER
Salary Range: PHP 30,000-35,000
Industry: Environmental Services
Job Type: Full-time
Work Shift: 12:00 PM - 9:00 PM EST (USA)
Workdays: Monday through Friday (USA)
Benefits of working with us:
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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