Job Description
At careerzynith, we're passionate about delivering exceptional customer experiences that drive business growth and loyalty. As a Customer Outreach Specialist, you'll play a vital role in connecting with existing and potential customers, sharing the compelling careerzynith story, and showcasing our industry-leading products and services. If you're a sales enthusiast with a passion for building meaningful relationships, we want to hear from you!
- *About careerzynith**
careerzynith is a leading provider of innovative solutions and products that empower businesses to succeed. With a strong commitment to quality, customer satisfaction, and community involvement, we've built a reputation as a trusted partner for businesses across North America. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our mission.
- *What You'll Be Doing**
As a Customer Outreach Specialist, you'll be responsible for:
- Proactively making outbound calls to existing and potential customers within your designated territory, fostering meaningful conversations to determine unique requirements and challenges, and qualifying potential spending on wearables.
- Creating and implementing an effective sales approach to leverage opportunities and secure a greater share of customers' spend.
- Educating customers on the advantages of choosing careerzynith as their preferred supplier, emphasizing our unwavering commitment to quality, inventory, product selection, and customer satisfaction.
- Collaborating with Territory Managers to share valuable insights about customers they may not have encountered before, assessing and qualifying customers for Account Executive assignment as necessary.
- Entering data into Salesforce CRM with learned information about customers, creating new or enhanced opportunities for AE's and/or Territory Managers.
- Serving as a product and industry expert, demonstrating a profound understanding of careerzynith's product offerings, marketing tools, and solutions to effectively communicate their value and relevance to customers.
- Keeping customers well-informed about products, updates, new offerings, marketing programs, and opportunities to enhance their business.
- Completing and meeting deadlines for all lead lists, calling initiatives, and other assigned projects, achieving the expected volume of proactive customer contacts.
- Participating in and contributing to various industry trade shows, effectively analyzing potential growth opportunities while enhancing customer relationships, education, and engagement.
- Performing other duties as assigned.
- Complying with all policies and standards.
- *What We're Looking For**
- Associate's Degree in business, sales, or related field or equivalent experience preferred.
- 4-6 years of experience in outbound calling or inside sales, preferably within the B2B sector.
- Excellent communication and interpersonal skills, including face-to-face, videoconference, and phone interactions.
- Ability to quickly learn and articulate product features and benefits.
- Self-motivated and able to work independently.
- Strong organizational and time management skills.
- Able to manage multiple assignments and systems simultaneously.
- Technical Proficiency: Proficient knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) with strong typing and accuracy skills. 1-3 years of experience using Salesforce, ODY.
- Problem Solving: Proficiency in creatively resolving difficult or emotionally charged customer situations.
- Team Player: Thrive in a team-oriented environment and contribute to a positive team dynamic.
- *Our Offer**
- Salary Range: You'll earn a competitive hourly salary, depending on experience, with opportunities for growth and advancement.
- Bonus: Eligible for an annual discretionary bonus up to 5% of base salary.
- Paid Time Off: Accrue paid time off on a weekly basis based on hours worked, up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
- Additional Benefits: + Comprehensive medical, dental, and vision benefits+ 401k plan with matching contributions+ Life insurance+ Short/long-term disability coverage+ Paid maternity/paternity leave+ Pet insurance
- *What You Can Expect**
- Remote work environment with flexible scheduling.
- Quarterly travel may be required to attend industry trade shows and meetings.
- Ability to work on computer for multiple hours with frequent interruptions.
- careerzynith's Eastpointe office is located near Seattle, WA, and our standard working hours are 8:00-5:00 PST.
- *Why Work at careerzynith?**
- Our people are at the heart of everything we do. They bring their talent, passion, and dedication to work with them every day.
- We believe in investing in our employees, providing a comprehensive benefits package that supports their health and well-being, life balance, career growth, and retirement.
- We work with brands you already know, like Nike, The North Face, and Brooks Brothers, as well as providing industry-leading private label apparel and accessories.
- Our people come to work excited to do their part, providing clothing that helps people feel that they're a part of something special.
- *Join Our Team**
If you're a sales enthusiast with a passion for building meaningful relationships, we want to hear from you! Apply now to become a part of our dynamic team at careerzynith.
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