Job Description
- *About careerzynith**
At careerzynith, we're on a mission to make investing better for everyone in Europe. Our vision is to combine multi-currency accounts with unlimited access to global markets, empowering everyone to invest without sneaky hidden fees or unnecessary barriers. We're a regulated business in both the UK & EU, launching in 22 countries and raising $35M along the way. Our stellar group of investors includes Lightspeed Venture Partners, Sir Richard Branson, Mosaic Ventures, Taavet Hinrikus, Jaan Tallinn, Sten Tamkivi, Eileen Burbidge, and a host of angel investors. In 2022, we raised a $25M Series A round and have been featured in prominent media outlets such as CNBC, TechCrunch, Business Insider, and City AM.
- *Join Our Team**
We're seeking an experienced Customer Support Specialist (Hungarian speaker) to join our fast-paced, friendly, and professional team. As a Customer Support Specialist, you'll play a crucial role in handling customer contacts, making decisions that directly impact our customers and product. You'll work in a dynamic environment with a lot of autonomy and little bureaucracy, where you'll have the freedom to share ideas and have a lasting impact on our organization.
- *Key Responsibilities**
As a Customer Support Specialist, you'll be responsible for:
- Handling customer questions and solving problems that come in across various contact channels
- Resolving formal complaints
- Reviewing payment transactions and solving related customer problems
- Helping with other operational and KYC tasks as needed
- Looping in other team members and escalating tasks to relevant stakeholders as needed
- *Measuring Success**
To measure the success of your work, you'll:
- Talk to customers and answer customer questions, solving problems that come in across various contact channels
- Be the voice of the customer and translate their needs into actionable plans, supported by thorough analysis and work with cross-functional teams across Marketing, Product, and Engineering to bring feedback to the rest of the organization
- Drive process and product improvement by identifying opportunities to enhance our products and streamline operations to deliver better outcomes for our customers
- *Help Build the Support Features in the Product**
As a Customer Support Specialist, you'll also contribute to building the support features in our product by:
- Creating and updating FAQs
- Building and maintaining a knowledge base
- Improving automations like quick replies and contact attribution
- *Requirements**
To be successful in this role, you'll need:
- Exceptional written and spoken English – you'll need to interact with customers via email today and potentially chats/phone in the future
- C2/Bilingual proficiency in Hungarian
- 1+ years of experience within Customer Support/Customer Operations
- Empathy for customer problems and a drive to solve their issues
- Quick learning skills
- Strong communication skills and ability to work across teams and functions
- Computer literacy – we're an early growth start-up, and our tools are still being developed, so you'll need to be comfortable with using less refined tools
- Basic SQL is not required but would be advantageous
- Having an understanding of investment services or experience in a startup environment are pluses
- *Benefits**
As a Customer Support Specialist at careerzynith, you'll enjoy:
- A competitive startup package with stock options that vest monthly after a one-year cliff
- Brand new office in Tallinn (Kalamaja)
- Flexible working hours
- A flexible approach to working remotely – 2 remote days per week allowed
- Private health insurance
- All the usual office facilities, including free tea, coffee & snacks
- Dog-friendly office (20% distracting, but 100% cute!)
- Cycling or running to work? We've got bike parking and showers
- Quarterly international team events
- *Interview Process Outline**
Our interview process typically consists of:
1. Intro call with a recruiter
2. Video call with the Head of Customer Operations
3. Team interview on-site
4. Meeting with one or both of our founders
- *Apply Now**
If you're passionate about customer support and want to join a dynamic team that's revolutionizing European investing, apply now to become a Customer Support Specialist (Hungarian speaker) at careerzynith.
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