Job Description
Are you a customer-centric professional with a passion for delivering exceptional service and a knack for problem-solving? Do you have experience in beverage installations and a strong background in customer-facing roles? If so, we invite you to join careerzynith as an Experienced Customer Operations Specialist, where you will play a pivotal role in ensuring the seamless execution of equipment service needs for our Foodservice customers.
At careerzynith, we are a leading beverage company that has been refreshing the world for over a century. Our portfolio includes over 250 products from world-renowned brands like careerzynith, Simply, Fairlife, and Topo Chico. We are committed to making a difference in the lives of our customers, employees, and the communities we serve. As a Customer Operations Specialist, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business growth.
- *What You'll Do For Us**
As a Customer Operations Specialist, you will be the primary point of contact for our Foodservice customers, ensuring their equipment service needs are met with excellence. Your responsibilities will include:
- Serving as a primary customer ambassador, diagnosing service issues and business needs, and implementing programs to meet customer expectations
- Providing timely updates to stakeholders, troubleshooting operational issues, and communicating crucial information to key decision-makers
- Coordinating logistical details for closures, relocations, and remodels, ensuring seamless execution
- Monitoring and tracking all activity in our systems, including Thirsty and QuickBase
- Scheduling installations, exchanges, buy-backs, and removals using our information systems, ensuring customer expectations are met
- Researching and resolving customer issues using information systems, providing prompt service and solutions
- Confirming service details with customers, including follow-ups and order confirmations, to ensure satisfaction
- Managing the sourcing and delivery of assets and parts using our systems
- Handling inquiries and feedback diligently, documenting in our database tools to improve service performance
- Establishing partnerships with customers, clients, and third-party service providers to achieve shared goals
- Processing and expediting orders while effectively communicating demand for products or services
- *Qualifications & Requirements**
To be successful in this role, you will need:
- A high school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or a related field
- 2+ years of customer-facing experience in a call center, sales, or sales support role
- Superior communication and exceptional relationship-building skills
- Proficiency with technical software applications
- In-depth knowledge of Account Management, stewardship techniques, and continuity of supply
- Excellent problem-solving acumen and leadership capabilities
- Familiarity with distributor/distribution policies and supplier fulfillment capabilities
- *What We Can Do For You**
At careerzynith, we offer a comprehensive benefits package, including:
- **Iconic & Innovative Brands:** Work with over 250 products from world-renowned brands like careerzynith, Simply, Fairlife, and Topo Chico
- **Expansive & Diverse Customers:** Serve a wide range of customers from retail outlets to theme parks and restaurants
- **Competitive Compensation:** Base pay ranges from $64,700 - $77,600, with potential for variation based on experience and location
- **Comprehensive Benefits:** A full range of medical, financial, and other benefits are available
- **Purpose-Driven Culture:** Be part of a company committed to refreshing the world and making a difference
- **Growth Mindset:** Thrive in a culture that encourages continuous learning and innovation
- **Career Development:** Opportunities for professional growth and skill development
- **Inclusive Workplace:** Join a diverse and equitable environment where everyone belongs
- *Why Join careerzynith?**
At careerzynith, we are committed to making a difference in the lives of our customers, employees, and the communities we serve. We offer a dynamic work environment that is inclusive, diverse, and committed to innovation and growth. As a Customer Operations Specialist, you will have the opportunity to work with a wide range of customers, develop your skills and expertise, and contribute to the success of our business.
- *How to Apply**
If you are a motivated and customer-centric professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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