Job Description
- *Unlock Your Potential as a Technical Project Manager at careerzynith**
Are you a seasoned Technical Project Manager with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join careerzynith, a cutting-edge company revolutionizing the marketing technology landscape. As a Technical Project Manager - Customer Onboarding at careerzynith, you'll play a pivotal role in shaping the future of customer onboarding, driving operational excellence, and making a lasting impact on our customers' success.
- *About careerzynith**
careerzynith is a trailblazing company that's pushing the boundaries of marketing technology. Our innovative solutions empower businesses to unlock their full potential, and our team is dedicated to delivering world-class experiences that exceed our customers' expectations. As a Technical Project Manager at careerzynith, you'll be part of a dynamic, collaborative environment where your contributions have a direct impact on our success.
- *Key Responsibilities**
As a Technical Project Manager - Customer Onboarding at careerzynith, you'll be responsible for driving operational excellence in our customer onboarding process. Your key responsibilities will include:
- Developing, managing, and continuously improving onboarding project plans and status trackers across MTA and MMM implementations.
- Owning timeline management and progress tracking across onboarding workstreams, ensuring milestones are met and customers are informed.
- Collaborating with internal teams, including Customer Success, Product, Engineering, Data Science, and Professional Services, to keep projects on track.
- Leading customer-facing onboarding status calls, bringing in internal experts as needed to provide technical details and ensure customer satisfaction.
- Managing all customer communications related to project timelines, status updates, and open items, ensuring transparency and trust.
- Aligning onboarding timelines with customer teams based on their internal resourcing and priorities, ensuring a smooth and successful onboarding experience.
- Proactively identifying and escalating risks or blockers, maintaining momentum and ensuring project delivery.
- Designing and refining systems, workflows, and documentation to support scalable, high-quality onboarding, continuously improving our processes and procedures.
- *Ideal Candidate**
We're seeking a highly skilled Technical Project Manager with a customer-facing focus, 2-5 years of experience in a technical project management role, and a proven track record of delivering exceptional results. The ideal candidate will possess:
- Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to build trust and manage expectations with customers and internal stakeholders.
- Comfortable working with technical products, asking clarifying questions, and navigating ambiguity.
- Excited to build and improve systems, with a willingness to learn and adapt in a fast-paced environment.
- Collaborative team player with experience working across functions and departments.
- Basic Excel/Google Sheets skills required, with experience in project management tools and software a plus.
- Martech or adtech experience is highly desirable, but not required.
- *Why Join careerzynith?**
By joining careerzynith, you'll become part of a dynamic, innovative team that's dedicated to pushing the boundaries of marketing technology. You'll have the opportunity to:
- Work in a fast-paced, collaborative environment where your contributions have a direct impact on our success.
- Develop and improve systems, workflows, and documentation to support scalable, high-quality onboarding.
- Collaborate with internal teams, including Customer Success, Product, Engineering, Data Science, and Professional Services.
- Lead customer-facing onboarding status calls and manage all customer communications related to project timelines, status updates, and open items.
- Enjoy a comprehensive benefits package, including salary range $80,000 - $120,000, depending on skills and experience, with equity options available.
- Participate in a remote-first work environment, with the option to work from anywhere in the US.
- Enjoy unlimited PTO and 10 paid holidays, comprehensive health, vision, and dental insurance, and 12 weeks parental leave for all parents of a new child.
- Receive a $1000 annual training stipend to support your professional development and growth.
- *How to Apply**
If you're a motivated, results-driven Technical Project Manager with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!
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