Job Description
At careerzynith, we're passionate about revolutionizing the pet health industry with innovative solutions that simplify the pet parenting journey and improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands.
We're seeking an experienced Licensed Customer Service Representative to join our team in a remote setting. As a key member of our customer service team, you'll play a vital role in providing exceptional support to policyholders, third-party referral sources, and veterinary clinics. If you're passionate about delivering outstanding customer experiences and have a strong background in insurance claims processing or customer support, we encourage you to apply for this exciting opportunity.
- *About careerzynith**
careerzynith is a corporate holding company established in 2021, managing a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and strive to build solutions that simplify the pet parenting journey and improve the well-being of pets.
- *Job Summary**
We're seeking a Senior Customer Service Representative who will report to the Customer Service Supervisor. The Senior Customer Service Representative is responsible for providing excellent customer service support to policyholders, third-party referral sources, and veterinary clinics. Supporting new and existing policyholders by explaining services, the claims process, and making policy changes as needed.
- *Main Responsibilities**
- Respond promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
- Build rapport with policyholders by using customer service skills to listen, understand, and respond to requests and inquiries.
- Work to retain policyholders who inquire about canceling by making recommendations for policy changes or coverage enhancements.
- Help policyholders understand their policy coverage, claims processing, and reimbursement process.
- Demonstrate the ability to work in a metric environment and meet performance expectations.
- Maintain an understanding of federal and state regulations, including compliance.
- Utilize multiple technical systems effectively and efficiently.
- Perform other duties and/or special projects as assigned.
- *Basic Qualifications**
- 2+ years' experience in insurance claims processing or customer support.
- Active Property & Casualty (P&C) Producer License.
- Bandwidth/Internet requirements: Up to 50Mbps (Download) | 5Mbps (Upload).
- You must be 18 years or older.
- You must have a high school diploma or equivalent.
- You must be willing to submit to a background investigation as part of the onboarding process.
- You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994.
- Prior experience working in a contact center environment.
- Strong customer service skills.
- Excellent oral and written communication skills.
- Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
- Training or education in medical terminology or veterinary technician support a plus.
- *Expected Hours of Work**
- This is a full-time position: 10:30am-7:00pm EST, including a Saturday shift from 8:00am-4:30pm EST. Candidate will have the option of taking off Tuesday, Wednesday, or Thursday, during the week as their second day off (Sunday being the other day).
- *Contact Center Hours of Operation**
- Monday through Friday: 8:00 am to 9:00 pm (Eastern)
- Saturdays: 8:00 am to 4:30pm (Eastern)
- Closed Sundays
- *What We Offer**
All of our jobs come with great benefits, including:
- Comprehensive full medical, dental, and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company-paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet-friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On-the-job training and skills development
- Employee Assistance Program (EAP)
- *Why Join careerzynith?**
At careerzynith, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We offer a range of benefits and opportunities for career advancement, including:
- Professional development and training programs
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- A commitment to diversity, equity, and inclusion
- *How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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