Job Description
- Job Description:
- Serve as a primary point of contact for the business unit’s change requests
- Document business requirements, process maps, decision points, and operating procedures in clear, business-friendly language
- Identify and recommend process improvements to increase efficiency, accuracy, and controls, support implementation and measure results
- Facilitate recurring business reviews (e.g., bi-weekly) to align priorities, timelines, risks, and readiness
- Coordinate client and internal meetings: build agendas, capture meeting minutes, and track action items to closure
- Prepare and deliver recurring and ad hoc reporting; validate data outputs with business owners and explain key drivers and variances
- Support change adoption by helping create training materials, updating manuals, communicating changes, and gathering feedback post-implementation
- Promote collaboration and accountability across teams; escalate issues and recommend options when tradeoffs are required
- Requirements:
- Bachelor’s degree in Business, Operations, or a related field (or equivalent experience)
- 5+ years of experience in Business Analysis, Operations, Finance, or Process Improvement roles
- Proven ability to lead meetings, facilitate alignment, and communicate clearly with stakeholders at multiple levels
- Strong analytical and problem-solving skills, including the ability to interpret data, identify trends, and explain drivers
- Experience documenting business requirements, procedures, and process flows
- Proficiency with Microsoft Excel and ability to learn new business tools quickly
- Strong organizational skills: ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Benefits:
- generous, flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies to help build your skills and capabilities
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