Job Description
Looking for a rewarding career that offers more than just a paycheck?
You'll have the chance to be an integral part of the NOC team, monitoring and responding to alarms and events within an advanced infrastructure monitoring platform...
Β You'll receive company-provided equipment, enabling you to perform your duties efficiently and effectively from day one.
Β Enjoy a flexible hybrid schedule, allowing you to balance your work and personal life effectively.
Β Benefit from a comprehensive package including health, vision, and dental insurance, paid vacation, and holidays, ensuring your well-being and peace of mind.
If you're interested in this opportunity, apply here!
Responsibilities
Β Troubleshoot and monitor activity throughout the network
Β Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate
Β Interact with departments to address issues identified within the network
Β Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems
Β Additional duties as assigned
Experience & Skills
Β High school diploma or GED required
Β Associate's degree in Networking or IT preferred
Β A minimum of 6 months of Tier 2, BTSC, or equivalent Cable TV/Broadband/Telecommunications experience is required
Β Applied knowledge of data networks, and/or telecommunication infrastructure, and/or maintaining a cable plant
Β Working knowledge of Cisco Technologies
Β Working knowledge of DWDM and SONET
Β Able to work flexible hours, including evenings and weekends; experience in a 7x24x365 support environment a plus
Β Excellent troubleshooting skills
Β Good decision-making skills
Β Ability to work under stress
Β Ability to follow detailed procedures
Β Ability to work within a team environment
Β Excellent written and verbal communication and interpersonal skills
Salary Details
Β $18-20PH
Β Company provided equipment
Β Hybrid schedule
Β Health, vision, and dental insurance
Β Paid vacation, holidays and flex paid time off
Β 401K with a generous company match
Β Pay increases through self-guided training
Β Shift differential pay increase for evening shifts
Β Employee discounts, where available in areas where their services are not available, and reimbursement of internet/cable services are provided
Β Education enrichment up to $5,000 per year for qualified employees
Β Employee Wellness Program
Apply Now