[Remote] Senior Staff Design Program Manager

Note: The job is a remote job and is open to candidates in USA. BILL is a rapidly growing Fintech company focused on empowering businesses through innovative financial tools. The Senior Staff Design Program Manager will architect the Design Team Operating System, improve design quality, and enhance operational efficiency across the design organization.

Responsibilities

• Institutionalize UX Quality: Continue to roll out, measure, and improve the new UX Quality program from a successful pilot to an org-wide standard where 100% of production releases pass through formal Design QA
• Data into Stories: Turn the data from these programs into compelling narratives for leadership, establishing a new design impact measurement framework that tracks UX defect trends and system adoption
• Ritual Excellence: Evaluate and centrally organize our fragmented design rituals (critiques, reviews, and demos), ensuring they unlock actual learning and alignment rather than adding overhead
• AI Integration: Pilot and scale AI-augmented design tools that demonstrably reduce design-to-dev handoff time
• Facilitating the Rhythm: You will own the facilitation and continuous improvement of high-leverage rituals like Software Design Reviews and cross-pillar alignment sessions
• Managing the Engine: You’ll manage the processes behind our primary tools—Asana, Jira, and Figma—ensuring the plumbing between these systems remains seamless for the team
• Coaching & Mentoring: You’ll spend time coaching designers, engineers, and PMs on how to navigate our operating system and adopt new ways of working
• Stakeholder Alignment: You’ll meet regularly with senior leaders across Product and Engineering to align on quality standards and resolve process friction in the PDLC
• Designing the Future: You’ll spend dedicated cycles identifying 'what's next' for the org, whether that’s a new governance model for the Trinity Design System or new patterns for agentic AI experiences

Skills

• Extensive experience in design program management, design operations, or product/program management within a digital product organization, ideally at scale
• Proven track record designing and scaling operating models for design or product teams, including portfolio planning, QA/quality programs, systems/DS governance, and metrics
• Demonstrated ability to lead complex, cross‑functional programs in a matrixed environment, influencing without direct authority and bringing structure to ambiguous problem spaces
• Deep familiarity with modern product development lifecycles in SaaS (discovery through launch and iteration), and how Design, Product, Engineering, Research, and Content best collaborate
• Exceptional communication, facilitation, and documentation skills, with comfort using tools like Asana/Jira, Figma, and collaboration platforms to keep work visible and teams aligned

Benefits

• Medical, dental, vision, life and disability insurance
• 401(k) retirement plan
• Flexible spending & health savings account
• Paid holidays
• Paid time off
• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs

Company Overview

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