[Remote] Technical Customer Support

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Fluke Corporation is a global leader in creating software and technology solutions. They are seeking a Customer Support Specialist to provide frontline support for their reliability software, assisting customers with inquiries and troubleshooting issues while contributing to a collaborative team environment.

Responsibilities

Provide frontline support for Fluke Reliability software in a Microsoft and web‑based environment
Respond to customer inquiries via phone, email, chat, and web meetings
Diagnose, troubleshoot, and clearly explain solutions to software‑related issues
Balance multiple tasks during live customer interactions, including researching issues and documenting cases accurately
Collaborate closely with teammates to deliver a consistent, high‑quality support experience
Contribute to customer‑facing documentation and knowledge base articles
Participate in software testing and feedback to help ensure new releases are ready for customers
Advocate for the customer by understanding issues from their perspective and guiding them through the support process with empathy and clarity

Skills

Ability to communicate clearly and professionally in English (written and verbal)
Strong problem‑solving and analytical skills
Comfort learning and explaining technical concepts to a non‑technical audience
Ability to work independently while collaborating effectively within a team
Strong organizational skills and ability to work in a fast‑paced environment
Bachelor's degree (or equivalent practical experience)
Customer service or technical support experience
Mechanical aptitude or interest in industrial or reliability‑focused software
Database knowledge or experience
Spanish language skills

Benefits

Hands‑on training and deep exposure to industry‑leading reliability software
Clear career development paths and internal mobility opportunities
Supportive, team‑oriented culture that values learning and knowledge sharing
Opportunity to work with customers across a wide range of industries
Competitive compensation and benefits package
A workplace committed to inclusion, respect, and equal opportunity for all employees

Company Overview

Fluke Corporation, a wholly owned subsidiary of Fortive Corporation (NYSE: FTV), is the world leader in the manufacture, distribution and service of electronic test tools and software. It was founded in 1948, and is headquartered in Everett, WA, US, with a workforce of 1001-5000 employees. Its website is https://www.fluke.com/en-us/.