Job Description
Our client, Incisive, is growing again!
About Incisive
Incisive is building a better model for restorative dentistry. Independent practices are under pressure: lab consolidation is accelerating, digital dentistry has arrived, but most practices are only halfway there, and building a complete workflow alone is expensive, slow, and isolating. We solve that through one partnership: nine specialty labs matched to specific case types, no-cost digital scanning equipment, a portal to track every case and manage every invoice in one place, and a clinical support team on every case. More than 600 doctors nationwide trust us, we retain over 95% of them year over year, and we're growing fast. If you have high standards and want to do work that compounds, you'll fit right in.
About the Role
We're hiring a Lab Partnership Manager to own one of the most important parts of the Incisive ecosystem: the workflows that connect our partner practices, specialty lab network, and internal teams.
This is a highly cross-functional role that sits at the intersection of product management, operations, partner management, and workflow design. You'll be responsible for ensuring our lab network operates efficiently today while building the software and operational infrastructure that makes it better tomorrow.
You'll work directly with lab partners, engineers, clinical operations, and company leadership to improve quality, scalability, visibility, and automation across the entire restorative workflow.
This role reports to the VP of Product Management and is fully remote within the United States.
What You'll Own
Lab Network & Partner Relationships
· Serve as the primary product and operational point of contact for Incisive's specialty lab network
· Build strong working relationships with lab principals, production leaders, and operational stakeholders
· Manage onboarding of new lab partners, including workflow documentation, training, pricing, and operational readiness
· Identify opportunities to improve collaboration, communication, and performance across the network
Workflow & Product Development
· Own the product roadmap for lab-facing workflows and platform capabilities
· Translate operational challenges into clear product requirements, user stories, and development priorities
· Partner closely with engineering to improve case submission, communication, tracking, visibility, and quality management
· Identify and automate manual processes that create friction for labs, practices, and internal teams
· Support integration initiatives as new partners are added to the Incisive ecosystem
Quality & Capacity Management
· Monitor lab capacity and proactively address bottlenecks before they impact customers
· Define and maintain performance standards, including turnaround times, quality metrics, remake rates, and delivery expectations
· Develop escalation processes and remediation plans for quality issues
· Conduct regular performance reviews with lab partners and drive continuous improvement initiatives
Reporting & Analytics
· Define and own key performance indicators across the lab network
· Build dashboards and reporting that provide visibility into operational performance and partner health
· Analyze workflow data to identify trends, bottlenecks, and opportunities for improvement
· Deliver actionable recommendations to leadership based on operational and performance insights
Cross-Functional Leadership
· Partner with Sales and Growth teams to align lab capabilities with customer acquisition plans
· Collaborate with Clinical Support to ensure every case is managed effectively from scan to delivery
· Work closely with Finance and Operations on pricing, invoicing, and cost management initiatives
· Serve as the internal subject matter expert on lab operations, workflows, and capabilities
What We're Looking For
· 3–6 years of product management, operations, clinical operations, or related experience
· Experience managing external partner or vendor relationships
· Demonstrated ability to translate complex operational workflows into scalable systems and product requirements
· Strong analytical mindset with experience defining metrics, analyzing data, and making recommendations
· Excellent communication skills with the ability to work effectively across technical and operational audiences
· Highly organized with strong project management skills and the ability to manage multiple priorities simultaneously
· Comfortable operating in a high-growth environment where priorities evolve quickly
· Self-directed, proactive, and motivated by solving complex operational problems
Nice to Have
· Experience in dental, healthcare, medical device, laboratory, or clinical workflow environments
· Familiarity with digital dentistry, CAD/CAM, imaging, or workflow automation technologies
· Experience working with integrations, workflow software, or operational platforms
· Experience leveraging AI tools to improve productivity, analysis, or workflow automation
· Startup or high-growth company experience
Compensation & Benefits
· Base Salary: $115,000–$130,000
· Target Bonus: 20%
· Equity Participation
· Medical, Dental, and Vision Benefits
· 401k with Company Match
· Unlimited PTO
· Fully Remote within the United States
Why Incisive
· Own a critical product area with direct influence over strategy and execution
· Work across product, operations, engineering, and external partners to solve meaningful business problems
· High-visibility role with direct impact on company growth and customer outcomes
· Join a fast-growing, PE-backed company with strong retention and market momentum
· Help build the operational and product infrastructure powering the future of restorative dentistry